this is the response from ASUS:
Concerning your message about the G551JW:
Im sorry to hear that you are having this issue. In this case what I can recommend is that you make an update of the following driver. First to update the Chipset driver, then to install the Intel Management Engine Interface which can be found in the Others section, then to update the ATK driver. And after the driver updates to check if the issue persists. You can find the drivers and utilities for your device at this link:
http://www.asus.com/ROG-Republic-Of-Gamers/ROG-G551JW/HelpDesk_Download/
Should the issue persist, then what I can recommend is that you do a reset of the operating system. To reset the operating system, you need to first shut down the device, then when its booting up to repeatedly press the F9 key, this should take you to a menu where you can select Troubleshoot, and from here you should get a menu where you can select Reset or Resfresh of teh operating sytem.
Please be aware that Reset will erase all the other partition and your personal data, Refresh will only reset the Windows partition but it will delete and erase some programs and applications.
Should you have any further questions, please do not hesitate to get back in touch with us.
Regards,
Matthew
ASUS Technical Support