New build - 'Your PC ran into problems and needs to restart'

[lorestan]

So you'd think it is very likely a physical hardware problem or minimally a hardware configuration problem Since you can't install the Windows 10 OS.

I like the idea above of checking the hard disk for errors which may require attaching it to another working computer.
Likewise I'd probably be booting from a MemTest86+ cd and running overnight testing

When you "literally built the PC", did you use all new parts
OR
Are some of the parts from other builds??

As Saltgrass said above some boards have diag lights which can be helpful

IF you've convinced yourself that all hardware being used is suitable, serviceable and compatible then you're left with corrupt installation media which keeps installing the same bad files which results in the same bad error message.

I've run a memtest no errors.
All the parts are new. I've removed ssd, nvme and memory sticks but still same blue screen

I've downloaded Win 10 - 1909 and tried 1903 builds. I've partition the USB sticks (also new) with GPT and MBR.
Really have no clue whats going wrong. Maybe a bios setting?

 

[Wolfie]

Updated the bios to the latest version - no difference.
There is a legacy USB option - its enabled

Did you install the chipset drivers too?.

 

[lorestan]

Did you install the chipset drivers too?.

I had a look at this but its .exe so wasn't sure how to update it via the bios

 

[Wolfie]

I had a look at this but its .exe so wasn't sure how to update it via the bios

You don't install it in BIOS, open Windows and run the chipset .exe file and install it directly in Windows then restart your PC!.

 

[lorestan]

I can't boot into Windows though that the issue - its a new build there is no Windows on the machine. I'm trying to install a fresh copy of windows when the error appears in the first post

 

[Wolfie]

I can't boot into Windows though that the issue - its a new build there is no Windows on the machine. I'm trying to install a fresh copy of windows when the error appears in the first post

Have you set the boot order in BIOS/UEFI to boot from a USB stick?.

 

[lorestan]

I have also tried to take a SSD which has a working version of Windows 10 from my old pc and have plugged into the new build....same crash messages as described in my original post.

Also I've noticed in the bios that the ram memory speed shows up 2133mhz, the memory Corsair vengeance RGB pro DD4 16gb runs at 3200mhz. It was set to auto i changed to 3200mhz. This didn't make a difference still crashes.

I thought it might be worth mentioning these two things just in case.

 

[Wolfie]

Do me a favour and try a Linux version booting from a USB stick or DVD in Live Mode!, Ubuntu would be a good choice!. Test and see if the live version of Linux works and test your hardware in live mode, that way we can rule out hardware damage and concentrate on other possible causes!.

Get Ubuntu | Download | Ubuntu

Download Ubuntu desktop, Ubuntu Server, Ubuntu for Raspberry Pi and IoT devices, Ubuntu Core and all the Ubuntu flavours. Ubuntu is an open-source software platform that runs everywhere from the PC to the server and the cloud.

ubuntu.com

See also:

https://help.ubuntu.com/community/CommunityHelpWiki?action=show&redirect=UserDocumentation

 

[lorestan]

Do me a favour and try a Linux version booting from a USB stick or DVD in Live Mode!, Ubuntu would be a good choice!. Test and see if the live version of Linux works and test your hardware in live mode, that way we can rule out hardware damage and concentrate on other possible causes!.

Get Ubuntu | Download | Ubuntu

Download Ubuntu desktop, Ubuntu Server, Ubuntu for Raspberry Pi and IoT devices, Ubuntu Core and all the Ubuntu flavours. Ubuntu is an open-source software platform that runs everywhere from the PC to the server and the cloud.

ubuntu.com

See also:

https://help.ubuntu.com/community/CommunityHelpWiki?action=show&redirect=UserDocumentation

Thanks for the suggestion, so I downloaded Ubuntu 18.04 and when trying to install it, I get the following message

watchdog: BUG soft lockup CPU #3 stuck for 23s

This line keeps repeating with 'CPU #3' becoming 'CPU #4' and so forth

 

[Wolfie]

Is there also a message on the screen about skipping check (Press "s" to skip check)?.

Are you using a USB stick or a DVD?.

With your current CPU (Ryzen), I would try downloading Ubuntu 19.10 and trying that as later versions of Ubuntu are better optimized for Ryzen CPU's.