First time poster, please let me know if this is not the right subforum for my problem.
Using Windows 10. AVG has rendered the computer unusable (95% CPU usage by AVG processes when idle, taking 3 minutes to open a document, most web sites timing out while opening, zillions of junk AVG sales pop-ups disguised as system notifications). Perusing the AVG support forum, I can see AVG tech support never solves these issues when posted by other users.
Decided to uninstall AVG and to install BitDefender instead. There were two AVG packages installed: AVG Antivirus Free and AVG Secure Search. (The latter is the software package, not the toolbar with the same name.)
First, I removed the AVG Antivirus package. The removal was successful.
Then I attempted to remove AVG Secure Search (the standard way - control panel, add-remove programs). Whenever I try to do that, the pop-up appears, I confirm the removal, the progress bar is shown for about 3 seconds, then the pop-up disappears and the package stays there on the list of installed programs.
BitDefender says it cannot complete the installation due to the presence of another antivirus. I do believe the culprit is most likely the program that I cannot remove.
How do I proceed? Thanks!
Using Windows 10. AVG has rendered the computer unusable (95% CPU usage by AVG processes when idle, taking 3 minutes to open a document, most web sites timing out while opening, zillions of junk AVG sales pop-ups disguised as system notifications). Perusing the AVG support forum, I can see AVG tech support never solves these issues when posted by other users.
Decided to uninstall AVG and to install BitDefender instead. There were two AVG packages installed: AVG Antivirus Free and AVG Secure Search. (The latter is the software package, not the toolbar with the same name.)
First, I removed the AVG Antivirus package. The removal was successful.
Then I attempted to remove AVG Secure Search (the standard way - control panel, add-remove programs). Whenever I try to do that, the pop-up appears, I confirm the removal, the progress bar is shown for about 3 seconds, then the pop-up disappears and the package stays there on the list of installed programs.
BitDefender says it cannot complete the installation due to the presence of another antivirus. I do believe the culprit is most likely the program that I cannot remove.
How do I proceed? Thanks!