Microsoft questions

[loxbob]

I have recently called Microsoft to help me with a virus problem which turned out to be a scam .Microsoft said the best option would to reinstall windows 10.I agreed and the lady who was dealing with my problem proceeded to download. She said it would take quite a while but should be ok. when it finally finished Microsoft. then started to get me up and running .all was ok until i was asked nationality and date of birth. nationality was ok but it wouldn't accept my date of birth. I tried numerous times to no avail. can any body help please?

 

[Bighorn]

I've gotten scam alerts and just shut the computer down and wait awhile then try again, always was gone. I've never seen Windows ask for a date of birth for anything.

 

[clifford_cooley]

I'd speculate that it wasn't Microsoft that you called.

 

[loxbob]

I'd speculate that it wasn't Microsoft that you called.

do you have the correct number for microsoft uk

 

[clifford_cooley]

Global Customer Service phone numbers - Microsoft Support

This page provides phone numbers of Microsoft customer service.

support.microsoft.com

United Kingdom

+44

(0)344 800 2400

English

Is this the number you called?

 

[Bastet]

If you called a scam site then you have to assume the Windows installer contained malware & the asking for birthdate is part of this & is why it isn’t accepted but now the scammers have your date of birth.
I’ve never been asked for either Nationality (only PC & keyboard language) & never birthdate To set up Windows.