Is it only through Word? - What do you see in the settings - Devices - Printers? If there are no properties there, then the printer is needing drivers.
Haven't work with Word 2016 but in my 2013 it's on File, Print, chose a printer and just under that is Printer Properties. One could use the Settings, Devices and the printer of choice but many times any settings there can be overridden by Word or other programs.
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