About two weeks ago WIndows forced an update. Since them my computer has not worked and I have literally spent over 35 hours on the phone (over the course of several days) with Microsoft support trying to solve the issue to no avail.
First I got the windows unavailable message. Couldnt connect to internet, seemingly couldnt access files. Eventually this became a black screen with nothing but a trashcan icon.
Call Microsoft- Windows techs download a copy from online, download it. Try again and again, different versions, different links. Its not working. Ever.
Long story short, this one tech was convinced I needed to clean the entire computer- this erased everything, including Windows. SO now I can't even get to the black screen with the trashcan. Everything goes to the boot screen.
When I load the USB with the Microsoft update into the computer, we boot to installation, it begins but then I get a media not found message. No one seems to understand how to overcome this. We have tried changing ports but it doesnt work. The computer is just over a year old and it worked absolutely fine before this update.
I cannot begin to tell you how damaging this has been, especially since Im overseas and cant bring it into a locla shop even if I wanted to (which, in al honesty, feels unfair anyhow- why should I pay who-knows-what to fix a problem Windows forced on me).
I really don't know what to do here, so I'm hoping someone may be able to help. I did have Avast on the computer, but the suggested fix is not an option now because the tech seemed unawar eof the Avast issue and instead pushed to clean the disk. The fix seems to require accessing the black screen or the choose a system option, which I no longer have.
Can anyone offer some guidance? I've read through lots of posts but I can't find someone in this particular situation.
The Windows tech actually asked me today- "now what do we do?".
I didn't know if I should laugh, cry or scream. I opted for gorging on cookies instead.
First I got the windows unavailable message. Couldnt connect to internet, seemingly couldnt access files. Eventually this became a black screen with nothing but a trashcan icon.
Call Microsoft- Windows techs download a copy from online, download it. Try again and again, different versions, different links. Its not working. Ever.
Long story short, this one tech was convinced I needed to clean the entire computer- this erased everything, including Windows. SO now I can't even get to the black screen with the trashcan. Everything goes to the boot screen.
When I load the USB with the Microsoft update into the computer, we boot to installation, it begins but then I get a media not found message. No one seems to understand how to overcome this. We have tried changing ports but it doesnt work. The computer is just over a year old and it worked absolutely fine before this update.
I cannot begin to tell you how damaging this has been, especially since Im overseas and cant bring it into a locla shop even if I wanted to (which, in al honesty, feels unfair anyhow- why should I pay who-knows-what to fix a problem Windows forced on me).
I really don't know what to do here, so I'm hoping someone may be able to help. I did have Avast on the computer, but the suggested fix is not an option now because the tech seemed unawar eof the Avast issue and instead pushed to clean the disk. The fix seems to require accessing the black screen or the choose a system option, which I no longer have.
Can anyone offer some guidance? I've read through lots of posts but I can't find someone in this particular situation.
The Windows tech actually asked me today- "now what do we do?".
I didn't know if I should laugh, cry or scream. I opted for gorging on cookies instead.
