Hi and welcome to the Forum.
It would be worth running a System File check, and also a Restore Health pass, to see whether this can resolve the issue. To do that you would do the following:
- Right-click on Start and select Command Prompt (Admin)
- Click Yes when the User Account Control prompt appears
- Then in the Administrator: Command Prompt window type or Copy & paste the following:
Press Enter key to execute. The scan will take a few minutes.
When the scan is done type or Copy & paste the following:
Code:
dism /online /cleanup-image /restorehealth
Press Enter key to execute. Again this will take several minutes.
Sample image
When completed close the command prompt and any other open applications, then Restart computer
Report back on how this goes for you.
If it is not successful, there will be logs produced that may reveal more useful information as to the cause.
For example, it may be as simple as entering Device Manager and updating a particular driver.
Regards,
Regedit32