Windows app corrupted

[Shantell Blanchard]

I tried all things step by step utub that everyone on here said to try latest comment I believe was Jan 2017 by woohoo and no reply as I see Oh please help I have a deadline and can't use computer. It freezes up and keyboard don't work half the time. Going crazy over anything electronic

 

[Regedit32]

Hi Shantell,

Welcome to the Forum.


We'll need some more information from you to be able to help.

• Is your computer a Desktop, Laptop?
• What brand and model number is it? (e.g. HP p6795a).
  • If you are not sure, press your Windows key + R key together to open run dialog
  • In the run dialog type msinfo32 then click OK
  • In the window that opens you'll see the information as in sample image below:

​

• Also in the run dialog could you type winver and click OK and let us know what Version and OS Build of Windows 10 you are currently on. For example: Windows 10 Home, Version 1703, (OS Build 15063.296)
• You stated your keyboard will not work, and computer is freezing, but what did you mean by Windows app corrupted? Which app is corrupted? Are you getting a specific error telling you its corrupted?
• Finally, what third party programs are you running on your computer?
  • Third party security programs? e.g. Malwarebytes, Norton, McAfee, Trend Micro etc
  • Third party picture viewers? e.g. Infran
  • Third party text readers? e.g. Adobe Acrobat reader, PDF Editor,
  • Anything else that is not normally installed with Windows

I am assuming you can logon to Windows Desktop, and at least for a short while use the computer. If even that is not possible let us know. If you can, how long does it take before it freezes on you?

 

[Wolfie]

HI Shantell,

have you also tried: Start button > Settings > Update & security > Troubleshoot?: