y HP was updated to windows 10 pro recently
then got 2 problems simultaneously :
1.my HP won't shutdown (black screen but the on/off button indicator keep on)
I did these steps, it worked...
- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on shutdown settings, uncheck "turn on fast startup (recommended)"
- click "save changes"
2.after sleep mode, my HP won't wakeup (screen keep black when the on/off button indicator is on)
do these steps
- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on shutdown settings, uncheck "turn on fast startup (recommended)"
- on password protect when wakeup, click "don't require a password"
- click "save changes"
restart your computer, when you find its worked
do the final steps to re-active power options, as follows:
- go to "control panel"
- click " system and security" or "hardware ans sound"
- click " power options"
- on the left side of the screen, click "choose what the power button does"
- click "change settings that are currently unavailable"
- on password protect when wakeup, re-activate by clicking "require a password (recommended)
- on shutdown settings, keep unchecked "turn on fast startup (recommended)"
- click "save changes"
done, restart you computer to see if your steps worked
goodluck
regards
otto