Windows 10 starts up very slow and a black screen with cursor appears.

[Arsi786]

So my drivers had some errors in them so it told me to repair them so i clicked on the message so it started to repair but then i left it alone but then it said error when it was completed so i had redone it stupidly i left the charger off so my laptop battery died but when i went on it again by laptop logo appears acer but it takes a while to start up then a black screen appears with the cursor so i left it for a while then another screen appear the keyboard layout screen so i clicked on english i waited for 10 to 20 min for another screen appear which has two options troubleshoot and to turn the pc off so i clicked the troubleshoot option then the advanced options came and i clicked repair but it could not repair it what should i do and have all my files gone?

 

[Wolfie]

Hi Arsi786,

download a fresh copy of W10 and start an install, when asked for the key; click on "I don't have a key" and continue, select your C:/ drive for the install but DON'T FORMAT THE PARTITION!, do the full install and you should (all being well) find your files in the folder called "Windows.old" once you finish, you can copy them back into your new installations user folder.

Always back up your data to an external drive for safe keeping!.

Click on the link below to download the media creation tool:

https://go.microsoft.com/fwlink/?LinkId=691209

See here for install instructions and use "Upgrade":

https://www.howtogeek.com/197559/how-to-install-windows-10-on-your-pc/

See also:

https://www.microsoft.com/en-gb/software-download/windows10

VERY, VERY IMPORTANT: MAKE SURE YOU DOWNLOAD EXACTLY THE SAME VERSION OF WINDOWS THAT YOU HAVE INSTALLED. If you currently have Windows 10, 64 Bit English, then download that version, if you have a different version, make sure it is correct before you start your install otherwise you will have problems with the licence key post install!.

 

[Arsi786]

Hi Arsi786,

download a fresh copy of W10 and start an install, when asked for the key; click on "I don't have a key" and continue, select your C:/ drive for the install but DON'T FORMAT THE PARTITION!, do the full install and you should (all being well) find your files in the folder called "Windows.old" once you finish, you can copy them back into your new installations user folder.

Always back up your data to an external drive for safe keeping!.

Click on the link below to download the media creation tool:

https://go.microsoft.com/fwlink/?LinkId=691209

See here for install instructions and use "Upgrade":

https://www.howtogeek.com/197559/how-to-install-windows-10-on-your-pc/

See also:

https://www.microsoft.com/en-gb/software-download/windows10

VERY, VERY IMPORTANT: MAKE SURE YOU DOWNLOAD EXACTLY THE SAME VERSION OF WINDOWS THAT YOU HAVE INSTALLED. If you currently have Windows 10, 64 Bit English, then download that version, if you have a different version, make sure it is correct before you start your install otherwise you will have problems with the licence key post install!.

Thank you so much i will take some time as my laptop is slow but I will do just that btw will all my games and application be deleted or are they fine?

 

[Arsi786]

I went on install now and it told me to upgrade: install windows and keep files and another option custom install windows i clicked on the upgrade and it did not work.

 

[Wolfie]

Hi Arsi786,

then I would boot into "Safe Mode" and run an AntiVirus scan as I suspect you have an infected PC?:

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10