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- Aug 7, 2020
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I've tried all the trouble shooting steps I've seen online to no avail. I'm getting the below error which causes handbrake and other programs to crash after they have been running for a little while, sometimes 10 - 30 minutes other times hours, but the system was built to run handbrake mostly. I've confirmed the ram is ok using memtest86, confirmed the hard drive is ok using chkdisk*, among other things and I've also done a full reset install of windows deleting all apps and installing windows from the cloud. I used the in windows option of reinstalling from the cloud so I did not fully "scrub" the hard drive to the fullest extent, I believe that is called "cleaning"? This build is only 1 month old and its driving me insane. Rough specs are 3900x processor, 2070 Super GPU, Asus Rog Strix x-570e gaming MOBO and 16gb of 3200 ram (no overclock). Any help would be immensely appreciated. Over a two week period I've had 2 days without the below critical error, the rest have it showing up 2x or more per day. Thanks in advance for the help. If you need any more info please let me know.
Problem signature
Problem Event Name: BEX64
Application Name: HandBrake.exe
Application Version: 1.3.3.0
Application Timestamp: 5ee4fc36
Fault Module Name: StackHash_b178
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_01_FROM_ntdll+0x000000000009B8E4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b178
Additional Information 2: b178c8a295e9cb2be42f34c590702546
Additional Information 3: 1818
Additional Information 4: 1818aa1f7014b27dcf97287e0ac04b7c
Extra information about the problem
Bucket ID: 9d42923fc8698ac36c6ee68d9ef6ec35 (2048828376431914037)
Problem signature
Problem Event Name: BEX64
Application Name: HandBrake.exe
Application Version: 1.3.3.0
Application Timestamp: 5ee4fc36
Fault Module Name: StackHash_b178
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_01_FROM_ntdll+0x000000000009B8E4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b178
Additional Information 2: b178c8a295e9cb2be42f34c590702546
Additional Information 3: 1818
Additional Information 4: 1818aa1f7014b27dcf97287e0ac04b7c
Extra information about the problem
Bucket ID: 9d42923fc8698ac36c6ee68d9ef6ec35 (2048828376431914037)
Last edited:
