Windows 10 and HP Envy 5000 printer

[Alan Marriott]

When using HP Doctor it informed me that the port was inoperable. How do I fix this?

 

[Alan Marriott]

What do I do to fix port said to be inoperable?

 

[Bighorn]

Give it time for someone to see your post, we are all volunteers here trying to help others.

Have you rebooted both the computer and the printer? Have you tried other ports on the computer? The information about the computer is missing.

 

[Regedit32]

It'd help if you provided some details about your printer and how you have connected to it.

• Are you using ethernet cable to connect
• Are you using Wi-fi
• Are you using a Virtual USB port

If you have an inoperable port this could be because of a firewall blocking the port, or a loose connection to either the printer or computer [ if using an ethernet cable ].

There were some updates last year that affect HP printers and computers. What build of Windows 10 are you currently on?

The HP website for your particular printer also has some driver and firmware updates, along with some tips on how to remove any updates that may have affected your printer connections. You may want to take a look there first.

Regards,

Regedit32