Hello all, new here so appologies for busting in like this.
I've scoured the net to find answers to this and am a little bit closer hopefully...but HELP is very much required...please.
Context
Windows is unable to repair, Microsoft advice is to reinstall.
Detail
...should there be more and how do I get Windows to see this and repair?
Closing thoughs and questions
Does anyone know the root cause of this problem as I'm using ESET A/V which has been fairly bomb proof in the 15yrs I've used it, and there's no sign of malware or ransomeware. The system just 'went'.
I've scoured the net to find answers to this and am a little bit closer hopefully...but HELP is very much required...please.
Context
- I was deleting dead files from my documents, unplugged my external USB drive and a few minutes later it threw a BSOD.
- It restarts and halts with a CRITICAL_PROCESS_DIED.
- I reboot, it repeats, then goes to Repair mode.
- It drops me into recovery mode, but all options fail (safe mode, repair, restore).
- Only command prompt will work.
- Microsoft advised build a recovery image and attempt repair from that.
Windows is unable to repair, Microsoft advice is to reinstall.
Detail
- Windows cannot see the recovery partition e:\[recovery]. The repair log file shows that it cannot see nor find it.
- When accessed, the partition was empty. Nothing had been deleted on that drive and indeed under normal windows conditions it's not accessible anyway.
- Under cmd using attrib -h -r -s /s /d *.* on e:\[recovery] I can now see the recovery folder and all its sub folders so it's still there, just not addressable by windows recovery.
- Logs\ x5 files: bootUX1 to bootUX4.sqml and reload.xml
- WindowsRE\ x3 files: boot.sdi, ReAgent.xml and winre.wim
...should there be more and how do I get Windows to see this and repair?
Closing thoughs and questions
Does anyone know the root cause of this problem as I'm using ESET A/V which has been fairly bomb proof in the 15yrs I've used it, and there's no sign of malware or ransomeware. The system just 'went'.
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