Update installed an account

[muxy]

hi when my windows did an auto update an account installed ,pgrobrrwotpx. I keep deleting same and it just keeps appearing. have run Microsoft tool and my other scans it just keeps installing.l all scans were done in full scans .microsoft took several hours.

 

[Wolfie]

Hi muxy,

what version of W10 and have you run a virus scan?, you mention scans but don't say what type of scan it is?.

Download Troubleshooter here and run it:

https://support.microsoft.com/en-us/help/4027322/windows-update-Troubleshooter

 

[muxy]

Um not sure but it should be the latest.and yes i have done a full scan with esc virus and melware bites neither found anything.unfortunately i am driving and awzy from home so i can't do the fix as posted but i will asap.

 

[Wolfie]

You can check which version you have and upgrade if necessary here:

https://www.windows10forums.com/thr...ws-10-to-the-latest-version.13015/#post-73822

 

[muxy]

You can check which version you have and upgrade if necessary here:

https://www.windows10forums.com/thr...ws-10-to-the-latest-version.13015/#post-73822

Hey thanks heaps Wolfie just as soon as i get home i'll do as you posted.

 

[muxy]

thanks heaps wolfie have done all as you posted. so far no new account has installed, will wait another day or so then mark it as solved.

 

[muxy]

hi again all have just found that dam account back on my computer have posted in another forum and am waiting to see if any one can help. have googled that account,both in whole and in parts nothing in the whole form but when I devided it into parts I got a hit on wotfx. it came back as an encryption site. have informed all of my issue and stoped online banking, have unjoined all my devices, will keep you informed on any new issues or fixes.

 

[Wolfie]

HI muxy,

have you tried removing the account at all?:

https://www.tenforums.com/tutorials/5464-delete-user-account-windows-10-a.html

 

[muxy]

Have removed said account several times it just keeps installing,

 

[Wolfie]

Hi muxy,

follow my advice here and back up your data beforehand for that just-in-case scenario:

https://www.windows10forums.com/threads/no-longer-have-audio-start-menu-or-settings.15807/

You can also "Reset" windows 10 and keep your files (see "Reset your PC"):

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

 

[muxy]

Ok thanks wolfie have already tried this i am beginning to think that this is a hacker i have taken all the steps including using nord to put a harder risk of attacks in place .

 

[Wolfie]

Hi muxy,

don't let yourself be concerned with viral attacks, if you do, they have won already, as long as you have your data backed up, you can't go wrong!. I had 11 Trojans on one of my computers recently, I did a n upgrade and just copied my data over from the Windows.old folder. I also used the following link to install my apps (most of them):

https://ninite.com/

 

[muxy]

No probs not down just peed off at my security not working as i thought it would! Lol.
Thanks heaps wolfie luv ya work mate.

 

[Wolfie]

I will be writing a guide on how to recover a PC with as many tips as I can think of to help people out. There is a lot of info out there but a lot of it doesn't take in to account that the average computer user is over-taxed when it comes to recovering their OS on their computer, this not to say you are indeed over-taxed but there are other people reading this thread and they also need help!.

"illigitimi non carborundum"

Btw, is the offending account a "Demo Account"?:

http://www.thewindowsclub.com/retail-demo-mode-windows-10