Unable to open Address book

[flacaruedas]

After I install cumulative security update 911567 for Outlook Express when i try to open it Address Book I receive an error message that resembles the following:
Unable to open Address book. Address book may not be installed correctly
Anyone else having this issue?

 

[Trouble]

I'm not sure, but....
You may be asking questions about an Operating System and an emal client that is no longer supported by Microsoft.
This is a Windows 10 forum and as far as I know, Outlook Express is not a viable email client any longer.
I did however, find some information that may help with your issue here....
http://windowsitpro.com/windows/jsi...567-you-receive-error-when-you-open-outlook-e

 

[BernardinoEsteban]

To resolve this issue, follow these steps:

1. Uninstall cumulative security update 911567. To remove this update, use theAdd or Remove Programsitem in Control Panel. System administrators can also use the Spuninst.exe utility to remove this security update.

2. Copy the .wab file that is located in the following folder:

C:\Documents and Settings\<user>\Application Data\Microsoft\Address Book\<user.wab>

Paste a copy of this file in the following folder:

C:\Documents and Settings\<user>\Desktop\backup.wab

NoteIn this step, <user> is your Microsoft Windows user name. Make sure there is no <user>.wab file on your Desktop.

3. ClickStart, clickRun, typecmd, and then clickOK.

4. At the command prompt, type the following, and then press ENTER:

Del "C:\Documents and Settings\<user>\Application Data\Microsoft\Address Book\<user>.wab"

5. Start Outlook Express.

6. On theToolsmenu, clickAddress Book. Notice that the Address Book does not contain any contacts.

7. On theFilemenu, point toImport, and then clickAddress Book.

8. Import the backup.wab file that is located in the following folder:

C:\Documents and Settings\<user>\Desktop

9. Install the most recent cumulative security update for Outlook Express If you are still experiencing the issue I can suggest this program Address Book Fix Toolbox https://www.fixtoolbox.com/addressbookfix.html


NoteIf you find more than one .wab file, rename the user name with which you are currently logged in. If the user name is the default user name, the file name is Default.wab.

After you apply these changes, import all contacts that are contained in the old .wab file to the new profile that you have created. All contacts that are contained in the .wab file are imported to the new profile. During importing, folders are not recognized. Therefore, all contacts are imported to the profile. If you have shared groups, these groups are imported to the profile

 

[davehc]

Bernadino.

Like the original poster, you may be in the wrong forum. The article you have copied
( https://support.microsoft.com/en-gb/kb/917288) refers to a much earlier OS. - NOT wIndows 10