my original problem started with the blue screen with the message "unexpected_kernel_mode_trap" i then proceeded to use all options to fix try to fix the problem as the system could not fix the issue.
having decided to reset computer with KeepFiles option the following error message now appears on boot up:
"the computer restarted unexpectedly or encountered an unspecified error. Windows installation cannot proceed. To install windows click OK to restart the computer, and then restart the installation"
I cannot get passed this last step.
I guess I need to use F2 or F12 but that is where my knowledge stops.
Advice more than welcome
having decided to reset computer with KeepFiles option the following error message now appears on boot up:
"the computer restarted unexpectedly or encountered an unspecified error. Windows installation cannot proceed. To install windows click OK to restart the computer, and then restart the installation"
I cannot get passed this last step.
I guess I need to use F2 or F12 but that is where my knowledge stops.
Advice more than welcome