What I would start with in Printers and Scanners is removing the device followed by uninstalling all the software/programs associated with the printer. Then, if not having the disc for use on the current version of Windows, go to the printer manufacturer's site and download then install the printer. May need it disconnected from the computer until prompted to plug it in. The various makers have different procedures.
Also check for software and P&S entries for printers you may have had but no longer, delete anything found. I had one once where the client thought an old printer was gone but the install found parts of it left and tried re-installing that instead of the new one.
