I have an HP Pavilion DV7-2173cl laptop which I upgraded to windows 10 some months ago. After upgrade it showed 2 profiles which most worked fine. About 5 days ago I performed an upgrade on one of my programs. Instead of performing a reboot I did something else. I was tired of having to go from Microsoft edge to IE. In my start menu there was a listing for IE which I dragged over to the task bar and restarted. Things looked ok but when I chose IE in the task bar it would open Citrix Receiver instead. A that point I am not exactly sure of events. I either tried to open the start menu or remove the IE icon but no matter what I could not open the start menu and in fact got an error message that said there was a problem with the start menu and it would bring me back to the sign in screen to chose another account. After looking on line and asking for Microsoft support I received some instructions as follows.
Type in CMD Admin
netsh trace start persistent=yes capture=yes tracefile=c:\temp\nettrace-boot.etl"
Type in Powershel ISE
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
If issue persists:
Open an Administrator CMD window. If you can't find a way, use these steps:
Press CTRL+Shift+ESC to open Task Manager.
Click File > Run New Task
Make sure you have a check mark beside "Create this task with administrative privileges"
Type CMD
Type the following commands at the CMD prompt:
dism /online /cleanup-image /restorehealth
sfc /scannnow
If EITHER command does not show a good outcome, we need to stop and repair Windows. We have 3 options:
Go Back: If there are other significant issues, or if the customer is not sure of using Windows 10, Go Back.
The plan from there will be to clean up the configuration to prepare for an upgrade.
Reset: If possible, remove Antivirus/Sec Software and perform a Reset (keeping data and settings). Customers will need to
reinstall apps with this option.
In-Place Upgrade: If the customer is unwilling, we can try uninstalling the Antivirus/Sec Software and try an in-place upgrade.
We should set expectation.
If the above commands both completed and show no remaining issues, run these commands:
powershell
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Check to be sure this command ran, showed a blue progress indicator and then returns to the prompt.
If you see a red error, then the command may have been typed or pasted incorrectly, or there may be a larger problem with
Windows 10. Try again.
Check to see if the issue is resolved.
If not, restart the PC.In this case try as a new administrator user account.
If the new user also fails, go up to the steps for "3. If EITHER command does not show." above. We need to repair Windows.
I did not have a problem with
dism /online /cleanup-image /restorehealth
sfc /scannnow
The process did not solve the problem but PowerShell provided numerous errors.
I did generate a new user account with administrative rights and can use it; however, the profile with the problem has all my working files an links to saved data.
Does anyone have any other suggestions? Microsoft support gave up saying it was a incompatibility between my laptop and Windows 10. I have 2 working profiles and think the problem occurred when I pined IE to the task bar from the start menu.
Note that my other computer doesn't have IE in the start menu
Type in CMD Admin
netsh trace start persistent=yes capture=yes tracefile=c:\temp\nettrace-boot.etl"
Type in Powershel ISE
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
If issue persists:
Open an Administrator CMD window. If you can't find a way, use these steps:
Press CTRL+Shift+ESC to open Task Manager.
Click File > Run New Task
Make sure you have a check mark beside "Create this task with administrative privileges"
Type CMD
Type the following commands at the CMD prompt:
dism /online /cleanup-image /restorehealth
sfc /scannnow
If EITHER command does not show a good outcome, we need to stop and repair Windows. We have 3 options:
Go Back: If there are other significant issues, or if the customer is not sure of using Windows 10, Go Back.
The plan from there will be to clean up the configuration to prepare for an upgrade.
Reset: If possible, remove Antivirus/Sec Software and perform a Reset (keeping data and settings). Customers will need to
reinstall apps with this option.
In-Place Upgrade: If the customer is unwilling, we can try uninstalling the Antivirus/Sec Software and try an in-place upgrade.
We should set expectation.
If the above commands both completed and show no remaining issues, run these commands:
powershell
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Check to be sure this command ran, showed a blue progress indicator and then returns to the prompt.
If you see a red error, then the command may have been typed or pasted incorrectly, or there may be a larger problem with
Windows 10. Try again.
Check to see if the issue is resolved.
If not, restart the PC.In this case try as a new administrator user account.
If the new user also fails, go up to the steps for "3. If EITHER command does not show." above. We need to repair Windows.
I did not have a problem with
dism /online /cleanup-image /restorehealth
sfc /scannnow
The process did not solve the problem but PowerShell provided numerous errors.
I did generate a new user account with administrative rights and can use it; however, the profile with the problem has all my working files an links to saved data.
Does anyone have any other suggestions? Microsoft support gave up saying it was a incompatibility between my laptop and Windows 10. I have 2 working profiles and think the problem occurred when I pined IE to the task bar from the start menu.
Note that my other computer doesn't have IE in the start menu