Spinning restart, won't close down or restart.

[Bobbiesgirl]

Hi, first time on here, but frustrated beyond belief! Have Toshiba satellite laptop with windows 10. Problems have been constant since the upgrade to windows 10. I was using photos programme, it froze. Could not move in or out or close. No cursor but selected icon on keyboard and Chose to restart but since then it has not stopped spinning. I've tried everything to escape. Have turned computer off but when turned back on spinning restart continues. Can not even get the icon on keyboard to activate. No messages, screen blue with just spinning dots above word "restarting". Been doing this for about six hours. Sick of this damned laptop and never ending problems and totally over windows 10. I think mac for me from now on.

 

[Wolfie]

Hi Bobbiesgirl,

when you shut the laptop down, hold the power key down for about 4 - 5 seconds, switch the laptop back on and press the appropriate key to get yourself into BIOS (I think it is Alt + F2?), once you get in there, select F9 to reset BIOS and then F10 to save your changes and reboot and see if it restarts!.

If that fails, put your Windows 10 disk in if you have one and boot from that, when the screen about how you want to proceed shows up, look at the bottom left and select "Repair options" (you might have a recovery partition so you can boot from that, with most likely the 0 (Zero) key?).

Full instructions here but be careful otherwise you will wipe all data from your laptop!.

http://support.toshiba.com/sscontent?docId=98082971

 

[Bobbiesgirl]

Hi Woldie, thanks for your response. Had tried all you suggested but nothing worked. Kept on trying to restart with whirling dots. Turned it off completely overnight, even unplugged. This morning it has started but webcam is missing! Can you believe? Gone, doesn't even appear under device manager. Says to go there and activate but not there, totally confused.

Unfortunately this laptop does not have a disc drive nor windows 10 disc. I had tried to avoid the download "upgrade" because I had heard nothing but problems associated with it but one evening it started it even though I declined and then I was sunk. Never been the same since.

 

[Wolfie]

Hi Bobbiesgirl,

all I really can suggest is you try to get into "Safe Mode" and select a restore point, check out the links below for various options:

https://www.howtogeek.com/237230/ho...ore-and-repair-system-problems-on-windows-10/

https://www.windows10forums.com/articles/safe-mode.3/

https://www.howtogeek.com/131916/ho...artup-options-to-fix-your-windows-8-computer/

You could also download an ISO image and put it on a USB stick/DVD disk (min 4GB in size) and do a fresh install, when it comes to the part about entering a key, click on "I don't have a key" and continue without entering anything as your laptop is already activated with a digital license!.

https://www.windows10forums.com/articles/how-to-download-windows-10-iso.35/

Also check the knowledge base from Toshiba:

http://support.toshiba.com/support/navShell?cf=community_forum

Let us know how you get on.