Hi Rose,
Welcome to the Forum.
Can you clarify whether this is occurring in Microsoft Word only, or in any document opened in any application.
If it is Microsoft Word only, can you let us know which version of Word you are using, or the version of Office, if its the other apps too such as Excel, PowerPoint etcetera,.
Also, could you do the following for me please:
- Press Windows key + S
- In the Search field type command then select Command Prompt from the search results
- In the Command Prompt console type or copy & paste the following:
Code:
REG QUERY "HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools"
Press your
Enter key
Let me know what results you get from this query.
Sample image of possible results
View attachment 6389
Note: Your results may vary from the above sample which displays a sub-key located at the Registry key path just queried. If you see a result that displays a result including the following sub-key:
HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0\Override
Then this is likely the root of the issue.
Let me know what results you get, and I'll provide instructions on what to do next.