Screen suddenly turns off

[Matias]

Hi all. I have just started using Windows 10, and I'm having this problem, in any random moment, some minutes after logging in to my account, the screen turns off, it says it has no signal, and a few seconds later the system restarts. I didn't have this problem with previous windows versions. I'm using the drivers that come with Windows installation (I tried using the latest drivers from ATI and it's the same).
The video card is a R9 280 from ATI and the monitor Samsung TE310.
I hope you can help me solve this. Thanks in advance

 

[Wolfie]

Hi Matias,

did you get the drivers from here?:

http://support.amd.com/en-us/download

Have you tried booting from the Windows disk/USB stick and troubleshooting in recovery mode?, there are several recovery options for you here:

https://support.microsoft.com/en-in/help/12415/windows-10-recovery-options

 

[Matias]

Yes I got the drivers from that site, the latest ones, but nothing changes.
About the recovery options, I noticed that when I use safe mode I don't have any more issues with the screen going off, not sure why.
Any ideas? Thanks for the help

 

[Wolfie]

Hi Matias,

the first thing to do is to go to the link below and do a full update if you haven't already done so, it may help. let us know how you get on if it doesn't/does help you!. (Click on "Update now")

https://www.microsoft.com/en-us/software-download/windows10