Never used snipping tool. I prefer not to do anything that might allow the sender any access to my computer. In the meantime can you tell me if this pop-up comes from MicroSoft or from a scam operator. I am experiencing several problems since downloading Windows10. I've removed all my apps then installed Windows10, now I am re-installing some of the apps. including SketchUp Make, NCH Golden Records, Google Earth. I've stopped using Hotmail and other MicroSoft programs.