Reassigning junk e-mail

[snowsnake51]

How do I stop wanted e-mail from going to junk folder?

 

[Alan Sh]

Set up a rule? What email client are you using?

 

[snowsnake51]

Alan, thanks for your reply. I'm using a Hotmail account.

 

[Alan Sh]

You need to go into the settings bit once you've logged in. There will be a menu item that says "Manage Rules". Create a new one which looks for the username and make the rule move it to the inbox.

Alan

 

[snowsnake51]

Alan,
I clicked into settings but did not see "Manage Rules". Here is a list of what I found Listed. Manage Accounts, Personalization, Quick Action, Automatic Replies, Reading, Signature, Notifications, E-mail Security, What's New, Help, Trust Center, Feedback, and About. I'm using Version 17.6568.16731.0 of Outlook.

 

[snowsnake51]

Follow up to previous post. E-mail Security shows the following message. "This setting can't be applied to any of your accounts."

 

[Alan Sh]

Are you using the Windows client version fo Outlook (comes with MS-Office)?

 

[snowsnake51]

No I am not using MS office. At least I don't think so. I have a Windows pre loaded machine (HP Pavilion) and I don't use office.

 

[Alan Sh]

Over to someone else then - I've run out of ideas.

 

[tomcat07]

I just started a thread with the same question. They said just add them to your contact list. Of course, I don't know where mine is.

 

[davehc]

If you right click the mail item, in the junk box, you can mark it as "Not junk" . There is also an option, in the same drop down menu, to create a rule.