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[QUOTE="Nikilet, post: 64634, member: 13897"]
UPDATE!!   There have been guesses, here and otherwise, but no definite determination as to what caused the reactivation request. Perhaps something to do with drivers when she was trying to reinstall her printer??? In any event, I just wanted to let you know the outcome. When she booted her computer up the next morning (yesterday) it was like nothing had ever happened. She had Windows 10 back, etc. I don't think this was any kind of scam or virus.

As a result of this she did order an external HD to backup her data. She is having a computer accessed remotely to go through things and do several tasks for her; I don't know when that takes place. This tech said there's no way a computer should jump around like that with operating systems, but also said that a virus would not cause it.

If there are any new developments that are significant I will check back. I want to thank everyone here for jumping in with your knowledge and input. :D
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