Printing problems with Windows 10

[Luddy]

I have just upgraded my computer to a Dell XPS with Windows 10 and MS small business 2016.
I can print emails OK but am unable to print either Excel or Word files. The printer appears to be printing the document but the page comes out blank.. any ideas?

 

[Bighorn]

What is the printer? Since you Upgraded the computer did you also check with the maker of the printer for Win10-compatible software/drivers? Of all the computers and printers I've worked with I never had one that could print from one program and not another. Also check the cable connection, have seen older/slightly older printers with USB lose communication when the cable was plugged into a USB 3 port instead of the USB 2 port they were designed for.

 

[Luddy]

What is the printer? Since you Upgraded the computer did you also check with the maker of the printer for Win10-compatible software/drivers? Of all the computers and printers I've worked with I never had one that could print from one program and not another. Also check the cable connection, have seen older/slightly older printers with USB lose communication when the cable was plugged into a USB 3 port instead of the USB 2 port they were designed for.

 

[Luddy]

The printer is an Epsom Stylus Photo R200 about 10 years old I guess.

 

[Bighorn]

It's a very good possibility the printer is too old. We always run the risk of obsolete equipment when Operating Systems are Upgraded or updated.

The main issue is that when a product is no longer made and sold there is no money coming in to pay programmers to write updated software to accommodate the new OS making older devices unusable.

 

[bassfisher6522]

I have a HP 5610v that I got in 2001.....and HP has driver/software support for windows 10 for my printer. That said....I looked up that model printer and it does have support for windows 10. So you just might need to uninstall current printer driver/software and download a new copy for windows 10 and install it.

https://epson.com/Support/Printers/...ries/Epson-Stylus-Photo-R200/s/SPT_C11C546011

 

[Saltgrass]

This is over on the Microsoft forum. I have a multi-function system and it seems to be OK.

https://answers.microsoft.com/en-us...ndows-10/23fcb182-efde-4a3e-8c8b-f0ff23c1aef8

 

[bassfisher6522]

This is over on the Microsoft forum. I have a multi-function system and it seems to be OK.

https://answers.microsoft.com/en-us...ndows-10/23fcb182-efde-4a3e-8c8b-f0ff23c1aef8

Wow.....reinstalling software doesn't work. Nice find.

 

[Luddy]

It's a very good possibility the printer is too old. We always run the risk of obsolete equipment when Operating Systems are Upgraded or updated.

The main issue is that when a product is no longer made and sold there is no money coming in to pay programmers to write updated software to accommodate the new OS making older devices unusable.

 

[Luddy]

You were right Bighorn, the printer is too old. Installed latest driver, removed device, uninstalled driver, installed device and latest driver all failed. Then picked up message " USB printing support can't work properly with USB 3.0".
Bought a new Epson XP-640 and everything works OK with the USB 3.0 on my new computer.

Thanks Bighorn for the advice.

 

[Bighorn]

You're welcome, glad to have helped.