PIN not available"

[neilds37]

Here is my problem "by the numbers".
1. IOLO's System Mechanic is started when Windows starts.
2. System Mechanic opens a large popup to update the program.
3. The update box was non-responsive to any entry.
4. System Mechanic was non-responsive to any entry.
5. System Mechanic did not appear in either the Control
Panel, or the Task Manager.
6. System Mechanic.exe could not be deleted as it was
open.
7. I started "msconfig" and selected "Diagnostic startup"
in order to delete System Mechanic.exe before it could
start.
8. On rebooting Windows started up to the wallpaper screen
where signin is needed. Instead of the box in which
the PIN is to be entered, the following appeared:
"Something happened and your PIN isn't available. Click
to set up your PIN again".
9. After one or more repititions of the "Click" I was offered
two options (1) an icon of a numeric keypad or (2) an icon
of what I think is a fingerprint scanner. (1) is the
problem, and (2) is not on the computer.
10. Now what?

 

[Wolfie]

Hi,

try advanced options and see if you can access your system from there and delete the app:

Advanced Startup Options

If you run in to serious problems with Windows 10, you may need to access the advanced startup options to begin troubleshooting your issue. Many of our other articles will refer to this page as an initial step, to avoid duplication. From this...

www.windows10forums.com

Read from "If you can't boot Windows 10 ".

 

[Trouble]

Quick question....
On the left side of the screen where you would normally enter your PIN do you see

From left to right Picture Password, Text Box for typing in your actual password, and then the icon for a number keypad (which I believe you mentioned above).
You won't likely have the option for a click style Picture Password unless you've configured one in advance.
Just wondering if clicking the "Sign-in options" offers anything additional

 

[neilds37]

Quick question....
On the left side of the screen where you would normally enter your PIN do you see

View attachment 11550

From left to right Picture Password, Text Box for typing in your actual password, and then the icon for a number keypad (which I believe you mentioned above).
You won't likely have the option for a click style Picture Password unless you've configured one in advance.
Just wondering if clicking the "Sign-in options" offers anything additional

 

[neilds37]

Thanks for the interpretation of the icons. I don't have a password for the computer, and it said to enter my Microsoft password. I had to leave and get on my laptop for the password, and when I returned

Hi,

try advanced options and see if you can access your system from there and delete the app:

Advanced Startup Options

If you run in to serious problems with Windows 10, you may need to access the advanced startup options to begin troubleshooting your issue. Many of our other articles will refer to this page as an initial step, to avoid duplication. From this...

www.windows10forums.com

Read from "If you can't boot Windows 10 ".

Hi,

try advanced options and see if you can access your system from there and delete the app:

Advanced Startup Options

If you run in to serious problems with Windows 10, you may need to access the advanced startup options to begin troubleshooting your issue. Many of our other articles will refer to this page as an initial step, to avoid duplication. From this...

www.windows10forums.com

Read from "If you can't boot Windows 10 ".

the option was gone. I tried it anyway, several times, but it said the password was incorrect.

 

[neilds37]

Thanks for the information, Wolfie. I'm still trying to get the Advanced Startup link. I have a recovery disk make from EaseUS Partition Manager, but all it gives me is the Partition Manager page. I may have to order a larger thumb drive from Amazon before I can make the disk your link was for.

 

[Wolfie]

Hi,

how was Win 10 installed on your computer in the first place?, you will need an 8GB USB stick (or 4.7GB DVD) to make a copy of Win 10.

The other option if you don't have a lot of data that you need on the computer is to simply do a reset!. A word of caution though, you may lose all your data and certainly any installed apps you have by doing so!.

Reset Windows 10 (when Windows won't boot)

If you are unable to boot in to Windows 10 but wish to perform a system reset, you'll need to use the advanced boot menu to proceed. Please be warned that by resetting your system all 3rd party apps will be removed, however you can choose to keep...

www.windows10forums.com

 

[neilds37]

Hi,

how was Win 10 installed on your computer in the first place?, you will need an 8GB USB stick (or 4.7GB DVD) to make a copy of Win 10.

The other option if you don't have a lot of data that you need on the computer is to simply do a reset!. A word of caution though, you may lose all your data and certainly any installed apps you have by doing so!.

Reset Windows 10 (when Windows won't boot)

If you are unable to boot in to Windows 10 but wish to perform a system reset, you'll need to use the advanced boot menu to proceed. Please be warned that by resetting your system all 3rd party apps will be removed, however you can choose to keep...

www.windows10forums.com

I finally received a 16 G thumb drive and copied Windows 10 installation to it. Troubleshooter was unable to repair, so it appears I'll have to bite the bullet and do a clean install. Thanks for your help, Wolfie

 

[Wolfie]

Keep us posted please.