What printer is it?
If it is HP. Do you have HP's latest driver package Have you tried the HP AIO Printer Remote? Free from the store.
If it is Canon try Vuescan free version
Yes run that but first of all did you use the disc that came with the printer/scanner to make sure all the software had been installed.
I have 2 HP Printers one as above and also an Envy 4500 series
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