Outlook freezing up

[missally]

I am using Outlook from Office 365 for all my mail. Recently it will not complete a download of new mail or allow me to send mail. The bar at the bottom right goes about half way and stops. The only temporary fix is to shut down and restart...… until the next time ! Sometimes it can be 2-3 times a day, others every few days.
Any thoughts ?

 

[Bighorn]

How is the computer connected to the Internet, is it possibly losing that connection?

 

[missally]

Thanks for replying. No the internet connection is not the fault, as I can open my mail in Outlook.com and can use Bing with no problem.

 

[Regedit32]

You might want to take a look at Microsoft's article on this issue.

It may help you work out precisely what is causing your issue and hopefully help you resolve it too!

Find and fix email delivery issues as a Microsoft 365 for business admin - Exchange

Admins can learn how to fix email delivery issues in Exchange Online.

docs.microsoft.com

 

[missally]

How is the computer connected to the Internet, is it possibly losing that connection?

 

[missally]

It is wireless connection but I don't think that is the issue as I have no problem using the web or Outlook.com

 

[Snuffy]

best thing is goto
C:\Users\your name \AppData\Local\Microsoft\Outlook
then remove your .pst or .ost files, reboot then restart Outlook it will make new files and should be OK

 

[missally]

Thanks, but I cannot open the link. I have tried twice to copy /paste. Please check and send again.

 

[Regedit32]

If you are referring to Snuffy's post where he said to go here: C:\Users\your name \AppData\Local\Microsoft\Outlook, then there is a couple of things to note:

• There are no spaces between words and the \ symbols, unlike the example which had a space between you name and the next \
• Where it says your name you need to replace your name with the actual Username you sign into Windows with. That name is case sensitive. Thus for example, my username is regedit32, so if I were using Snuffy's example I'd need to type:
  
  C:\Users\regedit\AppData\Local\Microsoft\Outlook
  
  Where as if I accidently typed:
  
  C:\Users\regedit \AppData\Local\Microsoft\Outlook or I typed: C:\Users\Regedit\AppData\Local\Microsoft\Outlook
  
  Then neither of those would work because there is no uppercase R in my username, and there must be no space after my username, and before that next \ symbol.

 

[missally]

Thanks , try as I may I keep coming up with the same "cannot reach this page" I followed your instructions to the letter, copy/paste and typing in fresh, inserting my username....with no luck.

 

[Regedit32]

Well something else you could try is the following:

1. Open your email application
2. Next navigate to Account Settings | Account Settings | Email (tab) | Change | More Settings | Advanced (tab)
3. When at the Advanced (tab) look for where it says Folder - Root folder path
   
   At that location enter Inbox then save changes
   
   Now see whether things improve or not

 

[missally]

Well something else you could try is the following:

1. Open your email application
2. Next navigate to Account Settings | Account Settings | Email (tab) | Change | More Settings | Advanced (tab)
3. When at the Advanced (tab) look for where it says Folder - Root folder path
   
   At that location enter Inbox then save changes
   
   Now see whether things improve or not

Well something else you could try is the following:

1. Open your email application
2. Next navigate to Account Settings | Account Settings | Email (tab) | Change | More Settings | Advanced (tab)
3. When at the Advanced (tab) look for where it says Folder - Root folder path
   
   At that location enter Inbox then save changes
   
   Now see whether things improve or not

 

[missally]

Thanks for your suggestions. However it did not work. After following your instructions I got to the Root Folder path and put in Inbox. The result was that none of my folders in Outlook would come up and I had to remove the Inbox insertion to get them back.
Guess we will just keep on trying.
I appreciate your input.

 

[Regedit32]

The only other thing I can think of would be to uninstall outlook, reboot computer, then re-install outlook and hope that resolves the issue.

That would mean setting up your email accounts again, so maybe note down the settings for each account before uninstalling it.

 

[missally]

Thanks again for your suggestions. Having done that once before I don't look forward to doing it again, so will hang in there and put up with the aggravation until ???

 

[Snuffy]

it does depend on what you have installed. x86 is different spot than x64.
a way to find open browser to C: (do a search for "your email name.pst" mine is
(e-mail address removed) you should find every email there. or
this is a link you can copy/paste you have to (search)
C:\Users\Snuffy\AppData\Local\Microsoft\Outlook
appdata is hidden so you just type it in.