Not able to launch Mail & Calendar Apps

[Wilson]

Hi, I was able to use the Mail & Calendar Apps for couple of days after upgrading from Windows 8.1 to Windows 10. However, on the 3rd day, I wasn't able to launch both apps although I could still see incoming mail notification both on the Action Center and Live Tile. Please help. Below are extract from the events logs (hope I got the right logs):

The program HxMail.exe version 16.0.6020.4201 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 468
Start Time: 01d0d0eda3b68109
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe\HxMail.exe
Report Id: 163b05d1-3ce1-11e5-82a2-ee03d2208928
Faulting package full name: microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: microsoft.windowslive.mail



Fault bucket 133166482408, type 5
Event Name: MoAppHang
Response: Not available
Cab Id: 0
Problem signature:
P1: microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe
P2: praid:microsoft.windowslive.mail
P3: 16.0.6020.4201
P4: 55ae0de2
P5: 9bf0
P6: 2097152
P7:
P8:
P9:
P10:
Attached files:
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\TempState\{5E76394C-B65E-4AA8-B472-5A471E09C3AF} - OProcSessId.dat
C:\Users\wilsonsong\AppData\Local\Temp\WER9A02.tmp.WERInternalMetadata.xml
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCalendarLog.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCalendarLog_Old.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCommLog.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCommLog_Old.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxmLog.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxmLog_Old.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveCommLast.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.Calendar.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.Mail.etl
C:\Users\wilsonsong\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.People.etl
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_microsoft.window_869cb0716cd7383de3c69a8a7989517ac74fd657_a10d37cb_cab_14eab357\HxTsr.exe.9267.axhu.dmp
C:\Users\wilsonsong\AppData\Local\Temp\WERB5A9.tmp.tmp
C:\Users\wilsonsong\AppData\Local\Temp\WERB5AA.tmp.xml
C:\Users\wilsonsong\AppData\Local\Temp\WERB5BB.tmp.WERDataCollectionFailure.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_microsoft.window_869cb0716cd7383de3c69a8a7989517ac74fd657_a10d37cb_14eab5b8
Analysis symbol:
Rechecking for solution: 0
Report Id: 163b05d1-3ce1-11e5-82a2-ee03d2208928
Report Status: 4104
Hashed bucket: 32a82e3611b67ca6bb509b36a90d067c


Package microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe+microsoft.windowslive.mail was terminated because it took too long to suspend.

Please help!

 

[Michael Eaton]

I'm getting the exact same error, Mail just freezes upon opening it. Hope a fix comes soon!

 

[Trouble]

Not sure, but I think both apps have been recently updated.
Have you checked the MS Store? Up at the top where your account picture would be, click that and then downloads and then check for downloads?

 

[Gerd Aichi]

Hi guys
Me too :-(

Same Thing happend on my FX-8350 Desktop. Mail and calendar was OK for some days.
I have configured about 8 different mailboxes ( Hotmail/Outlook, gmail, yahoo, Exchange,... )
Suddenly it hangs and now Mail or calender showes starting Screen and nothing more.
after some minutes mail or calender Closes without reaction.

I think it was a short time after the first Service pack of Win 10 was automatically installed.....?

and there is no possibility to configure mailboxes outside the mail app .....

in the Moment i have no idea what to do .....

and .....

on my Lenovo Yoga, same configuration same mailboxes - but it still works....

 

[Gerd Aichi]

additional info:
I have 6 apps in the store pending a download. ( different ones: Office, Note, Windows camera, MS solitair, hyper, ..... )
But the downloads doesn't work. They stay at 0 or 0.1 MB.
It is possible to stop and start, but nothing happend.

and same like before, on my yoga - download starts immediately ......

And ....
Cumulative Update for Windows 10 for x64-based Systems (KB3081424) was installed before.

 

[Gerd Aichi]

Level completed !!!
S O L V E D

Great thx to AndrewGarbuzov at
http://answers.microsoft.com/en-us/...y/b5a7af0f-0bb3-4d93-bd00-b9ea1b015a89?auth=1

I tried the same ( out of sheer desperation ) and it works:

What he did ( took about 6 Min ) :

cmd.exe as admin
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
Reboot the Computer.

Now everything works fine
Mail and calender ar starting quick.

Also the downloads at the store are running again

Good luck Wilson, perhaps you got a solution too...

Have a nice day & ciao from Austria!