There's no information about the computer and the scanner so can only guess that the scanner or all-in-one has been installed but is there a Scan icon in Start and the software that is installed such as HP, Canon, Brother, etc. If drivers are installed for the device the Windows Fax and Scan in Start, W section, Windows Accessories should work. If needing the access easier the USER can right-click its icon and Pin to Start or More>Pin to Taskbar. This is just one of a large variety of customizations that USERS can do after setting up their computer.