No able to connect to some website

[jo1975]

Hi, I bought a new Windows 10 computer, received it last Tuesday, but simply cannot get onto some sites, i.e. Game Boomers, Steam and Gog. Also can't connect to a lot of virus protection sites, managed to ge Avira but tried other ones as well and could not even get to look at Nortons. The links to sites come up my internet connection is good but when I click on the various sites I get a message saying this "
We can’t connect to the server at steamcommunity.com.

If that address is correct, here are three other things you can try:

Try again later.
Check your network connection.
If you are connected but behind a firewall, check that Waterfox has permission to access the Web.
I;ve tried everything I can think of and rang the company I bought the computer from, they couldn't understand it either and thought it possible that I had a corruct Windows 10. the versiion I have is Win. 10 1909
Really don't want to send the thing back can anyone suggest a solution
Thanks.Jo.

 

[Wolfie]

Hi Jo,

first you should do an upgrade to the latest version (currently 2004) of Win 10 and then get back to us if that doesn't solve your problem.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[Tim Locke]

Might try downloading and using Chrome as well. I had never heard of Waterfox ( just looked it up as I read your post) Must have been installed by some one, what brand is the PC?

What AV is running? Hopefully it is Windows Defender security (includes everything you need.) Imho no need for any other AV

 

[ClippyBeer]

I would try starting Waterfox in 'Safe Mode' in case there's an extension that's causing problems.

5 Simple Ways to Start Firefox in Safe Mode | Password Recovery

In this tutorial we'll show you 4 simple ways to start Firefox in Safe Mode.

www.top-password.com

You could also try Chrome browser. If you still can't connect the next question would be - are other devices in your network able to connect to those websites? This will help us determine if the issue is with your network or your computer.

 

[davehc]

Steam community is a host/server for many game sites. I read on the web that it is down right now _- no explanation given.

 

[jo1975]

Unfortunately I can't even get onto come of Microsoft's own websites or links. Edge isn't installed and refuses to and I tried to upgrade to version 2004, this computer is 1909 Win 10 Pro but when trying to upgrade the computer I got a message saying the product key was wrong (which it definitely isn't!), So it looks like I'll have to send the computer back as it certainly seems like a bad and corrupt copy of Win 10. All a nuisance as I bought it in Brisbane and we live on Gold Coast!
I am certainly not computer illiterate, been using computers since way back to Win 3.1 when you had to just about go into Dos and type everything in, I usually manage to fix my own computer but this time.....can'tdo it.
Anyway thanks so much for all your answers, really appreciate it.
Jo.

 

[Wolfie]

Hi Jo,

if you have all your data (pics/docs etc) backed up, you could try a full reset which may solve the problem?.

Reset Windows 10 (from within Windows)

If you've got severe problems with Windows 10 and need to perform more drastic measures to get things working again, you can reset the installation. Your PC will be restored to "as new" condition, with all 3rd party apps removed. You can choose...

www.windows10forums.com

See also.

Re-install W10 and keep your files/app data intact

BACK UP ALL YOUR FILES ON TO AN EXTERNAL DRIVE (OR OTHER PARTITION) BEFORE YOU START TO RESET YOUR PC!. Hi all, This is a quick run-down of how to reset W10 and keep your files/data intact, you will have to do a little work but you will find all your files, data and app settings in a folder...

www.windows10forums.com

 

[BigFeet]

I would do a full reset. If it is unable to perform a full reset, I definitely would send it back.

 

[jo1975]

Once again, thanks so much for your replies, unfortunately I've found out that this computer can't be reset I spoke to a Techie, who tried to reset it remotely but couldn't even connect to it remotely (and he always has been with other computers), So it will be returned to the company I bought it from so will be without a computer for a few days, drat it! He said it looked as though there was a problem with the installation of Win 10.
Jo.

 

[Wolfie]

Hi Jo,

keep us posted please.