- Joined
- Feb 4, 2016
- Messages
- 7
- Reaction score
- 2
Purchased Microsoft Home Office / Student Version on 11/29 from Staples in The Villages Florida. Came as a product key card that needed connection to Microsoft for download. My Windows 10 O/S and Apps are updated on a fairly often schedule; approx every six months manually and also with auto-update. I only connect to internet when I NEED to be there. I don't leave the connection open. I Downloaded app but got error code 30180-4 along with 1-800-460-1391.
Called number and got a person with heavy ?Asian Indian? accent that wanted access to my computer to solve problem. I refused and asked what he wanted to do. He pulled up a file with his supposed credentials, picture, Indian name (not the pseudo-name he was using such as Bill). He kept trying to convince me that he was Microsoft certified. He tried several times with different keys to register software. Nothing worked. He said he needed access to solve. I dialed the number on the registration key card so I knew it was (probably) a legitimate Microsoft destination. I let him take over machine and watched the screens where he was going. He told me my software had not been updated in 8 years and that I had a Zeus Malware reference that he showed me in some code he found.
He said his service was free but any updates he put on were not. I said if he was expecting me to pay for anything, that I would discontinue the call. He tried his best to convince me that I needed this help. He supposedly brought on his manager he tried a hard sales pitch. He brought on another support person who tried to convince me he was more experienced that the first guy. Then they brought on a fourth guy trying the same thing. I pulled the connection. They called me back several times to convince me that they need to be in my PC.
Once out of this support fiasco, I checked my updates and only the very latest was not installed. They had scanned the prefetch and some other files. I checked the Zeus Malware reference and find that by itself doesn't mean there is a malware causing ME problems. They may have put it there as a bargaining chip to make me move on the purchasable updates.
I went to staples and logged my issue with them and they gave me credit for the registration Key purchase.
I have no idea if any of this is meant to defraud but I offer it as a heads-up. I used to do this kind of support so something out of the expected is probably fraudulent.
Called number and got a person with heavy ?Asian Indian? accent that wanted access to my computer to solve problem. I refused and asked what he wanted to do. He pulled up a file with his supposed credentials, picture, Indian name (not the pseudo-name he was using such as Bill). He kept trying to convince me that he was Microsoft certified. He tried several times with different keys to register software. Nothing worked. He said he needed access to solve. I dialed the number on the registration key card so I knew it was (probably) a legitimate Microsoft destination. I let him take over machine and watched the screens where he was going. He told me my software had not been updated in 8 years and that I had a Zeus Malware reference that he showed me in some code he found.
He said his service was free but any updates he put on were not. I said if he was expecting me to pay for anything, that I would discontinue the call. He tried his best to convince me that I needed this help. He supposedly brought on his manager he tried a hard sales pitch. He brought on another support person who tried to convince me he was more experienced that the first guy. Then they brought on a fourth guy trying the same thing. I pulled the connection. They called me back several times to convince me that they need to be in my PC.
Once out of this support fiasco, I checked my updates and only the very latest was not installed. They had scanned the prefetch and some other files. I checked the Zeus Malware reference and find that by itself doesn't mean there is a malware causing ME problems. They may have put it there as a bargaining chip to make me move on the purchasable updates.
I went to staples and logged my issue with them and they gave me credit for the registration Key purchase.
I have no idea if any of this is meant to defraud but I offer it as a heads-up. I used to do this kind of support so something out of the expected is probably fraudulent.
