HP Officejet 6600 no longer saves fax digitally after upgrade

[Stacey V]

After upgrading to Windows 10, my HP Officejet 6600 is able to print, scan and save to computer, copy, fax and receive faxes to be reprinted but no longer saves them digitally to the specified folder. HP support was unable to figure it out despite having the "attack team" on it and said it was a problem with my line. Don't think so as it worked fine before the Windows 10 upgrade. It is set up as a shared printer but wired to one computer - not wireless. Any ideas???
Gratefully
Stacey

 

[Norton]

I had a similar problem with my laptop on WiFi. My problem was caused by the fact my update settings were set to "Metered" Check your Update settings and see if metered is ON or OFF. Windows may see the digital files as updates. I know you said you are not using wireless and it's a shared printer. It's worth checking, nothing to lose.

 

[Stacey V]

I had a similar problem with my laptop on WiFi. My problem was caused by the fact my update settings were set to "Metered" Check your Update settings and see if metered is ON or OFF. Windows may see the digital files as updates. I know you said you are not using wireless and it's a shared printer. It's worth checking, nothing to lose.

Thanks for your answer! I am not finding that option in updates - "metered".

 

[Norton]

Sorry Initially I thought you were on Wifi, you are USB connected. The metered connection doesn't show if you are wired. You said you have the printer set up for shared. Do you have a home network? are any of the other machines connected via Wifi.

http://h30434.www3.hp.com/t5/Scanni...enter-does-not-save-scanned-files/td-p/534657

http://h30434.www3.hp.com/t5/Printe...hp-officejet-6600-printer-is-not/td-p/5286450

 

[Stacey V]

Thank you - no I am USB connected. No other computers are connected via wifi - thanks for trying to help!

 

[Norton]

Stacey I'm know that someone on here will have a solution for you.