SOLVED How to get rid of a Microsoft NoraNora pop up ad

[JanBD]

This pop up comes from the lower right side of screen and stays until I click on it.
How can I remove this annoying nuisance?
Thanks for any suggestions

 

[davehc]

Looks like it is running resident, so I would suspect it is being activated on startup.
Look in the task manager - Startup tab, and see if it is listed there. If so, disable it.

 

[JanBD]

Thank you for responding Dave ! ( I'm 77 and not too savvy...How do I get to the start up tab and task
manager?
JanBD

 

[ClippyBeer]

Do these ads happen only when you are using Google Chrome/Edge browser? If so here's how to get rid of them.

How do I stop ads that pop up on the lower right in Google Chrome. I have tried blocking pop-ups. - Google Chrome Community

Otherwise open task manager and click on the Startup tab - if you're not sure tell us what is listed in the Startup tab.

How to use Windows 10 Task Manager to kill processes that drain resources

If your PC is slowing down or apps stop responding, this guide can help find and terminate the processes that are causing the problem, using Task Manager on Windows 10.

www.windowscentral.com

 

[davehc]

Thank you for responding Dave ! ( I'm 77 and not too savvy...How do I get to the start up tab and task
manager?
JanBD

Right click the taskbar (at the bottom) then click the task manager. Click on the start up tab. Can you make a copy of what you see there and post it?

 

[JanBD]

Good morning! I ran a spyware scan and only 1 item showed up....that one! It's gone.
I did check out the task manager and the start up menu....too many to take a picture of....but the NoraCora pop
up disappeared. Thank you so very much for taking the time to help me...and I now know about the task bar and task manager. You're very kind!!!
JanBD

 

[JanBD]

Do these ads happen only when you are using Google Chrome/Edge browser? If so here's how to get rid of them.

How do I stop ads that pop up on the lower right in Google Chrome. I have tried blocking pop-ups. - Google Chrome Community

Otherwise open task manager and click on the Startup tab - if you're not sure tell us what is listed in the Startup tab.

How to use Windows 10 Task Manager to kill processes that drain resources

If your PC is slowing down or apps stop responding, this guide can help find and terminate the processes that are causing the problem, using Task Manager on Windows 10.

www.windowscentral.com

 

[JanBD]

Thank you for your kind response. I did open task manager and start up tab... too much there to take a picture, but in the meantime I ran a spyware scan and that took care of it. (because it was coming from the side and had microsoft attached, I didn't think a spyware scan would remove it...but it did and it's gone! Thank you again!!!! You're very kind to offer assistance!

 

[davehc]

Come back again, if you run into more hitches. Many of us are also old geezers - I’m 86.

 

[JanBD]

You are adorable and funny! Old geezers are the BEST....Thanks for the chuckle and the help!