How to Fix @ {XRP not showing in your Etoro wallet} : XRP Support Team

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+44 3330428525 (UK), 1-(864)-302-0260 (U.S.) How to Fix @ {XRP not showing in your Etoro wallet} : XRP Support Team​

If you’ve recently purchased XRP (Ripple) on eToro and can’t see it in your eToro wallet, don’t panic. This issue can arise due to a variety of reasons, most of which are easy to resolve. In this guide, we’ll walk you through the steps you can take to troubleshoot the problem and get your XRP to appear in your wallet. We’ll also provide customer support numbers for both the UK and U.S. if you need to speak with someone directly.

1. Check If XRP Is in Your eToro Trading Account, Not Wallet​

One of the most common reasons XRP may not appear in your wallet is that it’s still held in your eToro trading account. When you buy XRP on eToro, it doesn’t automatically move into your eToro Money crypto wallet. You must manually transfer it from your trading account to your wallet via the eToro platform.

Here’s how to do it:

• Log in to your eToro account.
• Go to your Portfolio.
• Click on XRP.
• Choose the option to Transfer to Wallet (if available).

Note: Only real (non-leveraged) crypto positions are eligible for transfer. If this option is grayed out, your XRP might not meet the transfer criteria.

2. Ensure You’ve Downloaded the eToro Money App​

To view and manage XRP in your wallet, you need the eToro Money app. This is separate from the regular eToro trading app. Make sure you’ve downloaded and logged into eToro Money using the same credentials as your main account.

3. Allow Time for Transfers​

Crypto transfers from your eToro trading account to the eToro Money wallet are not instant. Transfers can take anywhere from a few hours to several days, depending on network congestion and internal processing times. If you’ve recently initiated a transfer, give it some time before assuming there’s an issue.

4. Verify That You’re Using the Correct Wallet Address​

If you’ve transferred XRP from another platform or wallet, double-check that you’ve used the correct XRP wallet address and destination tag. Missing or incorrect destination tags can cause funds to be delayed or lost. Always copy and paste addresses and tags directly from your eToro wallet.

5. Clear Cache or Reinstall the App​

Sometimes, a simple glitch or outdated cache in your app can cause XRP (or any crypto) to not display. Try the following:

• Clear the app cache.
• Log out and back in.
• Uninstall and reinstall the eToro Money app.

6. Contact eToro Customer Support​

If you’ve tried all of the above steps and XRP still isn’t showing up in your wallet, the issue may be technical or account-specific. In that case, contacting eToro customer service is your best move.

You can reach them using these toll-free numbers:

• UK: +44 3330428525
• U.S.: 1-(864)-302-0260

Make sure to have your account information handy when you call, including any transaction IDs, wallet addresses, or screenshots that might help support investigate the issue.