Trust Wallet Support Number +44 3330428525 (UK), 1-(864)-302-0260 (U.S.)
Trust Wallet is one of the most popular decentralized crypto wallets available today. With support for a wide range of tokens and blockchains, it's an ideal choice for managing your digital assets securely on your mobile device. However, it's not uncommon for users to encounter an issue where a specific coin or token doesn't appear in their wallet—even after they've sent it or imported the correct address. If you’re facing this frustrating issue, don’t worry. This article will walk you through the top reasons a coin may not show in your Trust Wallet and how to fix it step by step.
If at any point you need live support, feel free to call Trust Wallet’s UK Toll-Free Number +44 3330428525 or the U.S. Toll-Free Number 1-(864)-302-0260 for assistance.
Before you panic, the first thing to check is whether the coin or token was sent to the correct wallet address.
If the addresses don’t match, the coin was likely sent to the wrong address. Unfortunately, in decentralized wallets like Trust Wallet, there’s no way to recover funds sent to an incorrect address unless you know the recipient.
One of the most common reasons a coin doesn’t show in Trust Wallet is simply because the token is not toggled on in the wallet’s interface. Trust Wallet only displays tokens you choose to track.
Here’s how to enable it:
Once enabled, it should now be visible on your wallet’s main screen along with your balance.
If you can’t find the token in the search list, it might not yet be listed in Trust Wallet’s token registry. But that doesn’t mean you can’t see it—you just need to manually add a custom token.
Here’s how:
Now the token should appear in your wallet with the correct balance.
Still not seeing the coin after adding it manually? It’s time to confirm the transaction on a blockchain explorer.
Paste your wallet address into the explorer, and it will show you all incoming and outgoing transactions. Look for the token transaction in question. If it shows as “Successful,” the tokens are definitely in your wallet—it’s just a display issue.
Sometimes, the app just needs a refresh.
Reinstalling the app forces it to sync again with the blockchain, often fixing minor glitches and display issues.
Crypto networks can sometimes experience delays due to congestion. If your transaction is pending or hasn’t confirmed, the coin may not appear until the transaction is validated.
In rare cases, the transaction may have failed or been dropped by the network. If this happens, the coins will remain in the sender’s wallet and may need to be resent.
Many tokens exist on multiple blockchains. For example, Tether (USDT) is available on Ethereum (ERC-20), Binance Smart Chain (BEP-20), Tron (TRC-20), and others.
If you add the token using the wrong network, it won’t show the correct balance.
If you’ve tried everything and still can’t see your coin, Trust Wallet offers additional support options:
Live customer support can guide you through troubleshooting based on your wallet configuration and transaction ID.
Outdated versions of Trust Wallet may have bugs or may not support the latest tokens. Always make sure you're using the latest version.
Once updated, relaunch the app and see if your token appears.
If none of the steps above work, gather the following before calling customer service:
Then call:
UK Toll-Free Support: +44 3330428525
U.S. Toll-Free Support: 1-(864)-302-0260
An agent can help you troubleshoot deeper technical issues or verify if your token is supported.
It can be nerve-wracking to send a token to your wallet and not see it show up immediately. But in most cases, the issue is minor and fixable—either by enabling the token manually, adding a custom token, or waiting for the network to complete the transaction.
Trust Wallet gives users full control of their crypto, but that control comes with responsibility. Always make sure to double-check contract addresses, understand which network you’re using, and keep your recovery phrase safe.
If you’re still having trouble, don’t hesitate to reach out to live customer support at:
UK Toll-Free Number: +44 3330428525
U.S. Toll-Free Number: 1-(864)-302-0260
Help is just a phone call away.
Trust Wallet is one of the most popular decentralized crypto wallets available today. With support for a wide range of tokens and blockchains, it's an ideal choice for managing your digital assets securely on your mobile device. However, it's not uncommon for users to encounter an issue where a specific coin or token doesn't appear in their wallet—even after they've sent it or imported the correct address. If you’re facing this frustrating issue, don’t worry. This article will walk you through the top reasons a coin may not show in your Trust Wallet and how to fix it step by step.
If at any point you need live support, feel free to call Trust Wallet’s UK Toll-Free Number +44 3330428525 or the U.S. Toll-Free Number 1-(864)-302-0260 for assistance.
1. Double-Check Your Wallet Address
Before you panic, the first thing to check is whether the coin or token was sent to the correct wallet address.
- Open your Trust Wallet.
- Tap on the “Receive” button.
- Search for the coin you were expecting.
- Copy the receiving address and compare it to the sender’s address.
If the addresses don’t match, the coin was likely sent to the wrong address. Unfortunately, in decentralized wallets like Trust Wallet, there’s no way to recover funds sent to an incorrect address unless you know the recipient.
2. Enable the Token Manually
One of the most common reasons a coin doesn’t show in Trust Wallet is simply because the token is not toggled on in the wallet’s interface. Trust Wallet only displays tokens you choose to track.
Here’s how to enable it:
- Open the Trust Wallet app.
- Tap the filter icon (usually located in the top-right corner).
- Search for the token by name or contract address.
- If it appears in the list, toggle it on.
Once enabled, it should now be visible on your wallet’s main screen along with your balance.
Tip: Not all coins and tokens are added by default. Especially for newer or lesser-known tokens, you may need to manually import them.
3. Add a Custom Token
If you can’t find the token in the search list, it might not yet be listed in Trust Wallet’s token registry. But that doesn’t mean you can’t see it—you just need to manually add a custom token.
Here’s how:
- Tap the filter icon.
- Scroll down and select “Add Custom Token.”
- Change the network to match the token’s blockchain (e.g., Ethereum, Binance Smart Chain, etc.).
- Paste the contract address of the token.
- Enter the token name, symbol, and decimals (you can find these on sites like CoinMarketCap or BscScan).
- Tap “Done.”
Now the token should appear in your wallet with the correct balance.
Caution: Always double-check the contract address from a reliable source. Using the wrong one could expose your wallet to scams.
4. Confirm the Transaction on a Blockchain Explorer
Still not seeing the coin after adding it manually? It’s time to confirm the transaction on a blockchain explorer.
For Ethereum-based tokens:
- Use Etherscan.io
For Binance Smart Chain:
- Use BscScan.com
Paste your wallet address into the explorer, and it will show you all incoming and outgoing transactions. Look for the token transaction in question. If it shows as “Successful,” the tokens are definitely in your wallet—it’s just a display issue.
5. Refresh or Reinstall the Trust Wallet App
Sometimes, the app just needs a refresh.
Try this:
- Close the app and relaunch it.
- If that doesn’t work, uninstall and reinstall Trust Wallet.
- Re-import your wallet using your 12-word recovery phrase.
Reinstalling the app forces it to sync again with the blockchain, often fixing minor glitches and display issues.
6. Check for Network Congestion or Delays
Crypto networks can sometimes experience delays due to congestion. If your transaction is pending or hasn’t confirmed, the coin may not appear until the transaction is validated.
- Use a blockchain explorer to check the transaction status.
- If the transaction is still pending, give it some time.
In rare cases, the transaction may have failed or been dropped by the network. If this happens, the coins will remain in the sender’s wallet and may need to be resent.
7. Confirm You’re Using the Correct Blockchain Network
Many tokens exist on multiple blockchains. For example, Tether (USDT) is available on Ethereum (ERC-20), Binance Smart Chain (BEP-20), Tron (TRC-20), and others.
If you add the token using the wrong network, it won’t show the correct balance.
To fix:
- Double-check which blockchain your token is on.
- Add or enable the token using the correct network.
8. Use Trust Wallet’s Built-In Support or Community
If you’ve tried everything and still can’t see your coin, Trust Wallet offers additional support options:
- Visit the Help Center: https://support.trustwallet.com
- Ask in the Trust Wallet Community Forum
- Call Customer Support:
UK Toll-Free Number: +44 3330428525
U.S. Toll-Free Number: 1-(864)-302-0260
Live customer support can guide you through troubleshooting based on your wallet configuration and transaction ID.
9. Check for App Updates
Outdated versions of Trust Wallet may have bugs or may not support the latest tokens. Always make sure you're using the latest version.
- Visit the Google Play Store or Apple App Store
- Search for Trust Wallet
- Tap “Update” if available
Once updated, relaunch the app and see if your token appears.
10. Still Stuck? Your Next Best Step
If none of the steps above work, gather the following before calling customer service:
- Your wallet address
- The transaction ID (TXID)
- The token name and contract address
- The network used (Ethereum, BSC, Polygon, etc.)
- Your device type and OS version
Then call:
UK Toll-Free Support: +44 3330428525 U.S. Toll-Free Support: 1-(864)-302-0260An agent can help you troubleshoot deeper technical issues or verify if your token is supported.
Final Thoughts
It can be nerve-wracking to send a token to your wallet and not see it show up immediately. But in most cases, the issue is minor and fixable—either by enabling the token manually, adding a custom token, or waiting for the network to complete the transaction.
Trust Wallet gives users full control of their crypto, but that control comes with responsibility. Always make sure to double-check contract addresses, understand which network you’re using, and keep your recovery phrase safe.
If you’re still having trouble, don’t hesitate to reach out to live customer support at:
UK Toll-Free Number: +44 3330428525
U.S. Toll-Free Number: 1-(864)-302-0260
Help is just a phone call away.