Event ID 17

[5clint7]

I have hundreds of Event ID 17 WHEA-Logger. This started when I installed a 4 port USB 3 PCIe card. I have tried 3 different cards from 2 different vendors. The vendor says you don’t need a driver for Windows 10. Windows will install the correct driver. They only have driver for Windows 7 and 8. I have installed new chip-set drivers from Dell and did a BIOS update. I have switched slots with no fix. The cards work OK in my other Dell PC with no Event ID 17. The ports work OK, just have the warning. I have external HDs plugged into them.

 

[garybear]

Hi! I see you have updated your Chipset and BIOS driver. The only suggestion I saw on the net beside that was a sfc /scannow . Here's good link from HTG how to do sfc /scannow and DISM.
Let us know how things go. You may get more replies from members latter.
https://www.howtogeek.com/222532/ho...-system-files-with-the-sfc-and-dism-commands/
PS Make sure you have the latest Windows updates!

 

[garybear]

Hi here's link from Dell. https://h30434.www3.hp.com/t5/Noteb...ry/WHEA-Logger-flood-Event-ID-17/td-p/5424405
PS It seems others are having this issue!

 

[davehc]

You can even stay on this forum.
Right click the start button and select the Command prompt (Admin)

Type these command in,
DISM.exe /Online /Cleanup-image /Restorehealth and enter
then
sfc /scannow

 

[5clint7]

Hey graybear and davehc, thanks for the reply. I have done SFC /Scannow and Dism several times with no improvement. All I saw in the link above was for HP PCs. I have a Dell XPS 8900. I have all the latest Windows updates. Thanks again for the help.

 

[garybear]

Hey graybear and davehc, thanks for the reply. I have done SFC /Scannow and Dism several times with no improvement. All I saw in the link above was for HP PCs. I have a Dell XPS 8900. I have all the latest Windows updates. Thanks again for the help.

Hi Sorry about that. Here's another link. Let us know how things go. https://www.dell.com/community/Desk...-WHEA-logger-id-17-and-BCCode-124/m-p/3698820
PS I use the reliability monitor for help. You might give it a look and see if there is any help there. Here's link from HTG. I would be real interested if you issue is recorded there. Thanks!
https://www.howtogeek.com/166911/re...windows-troubleshooting-tool-you-arent-using/

 

[5clint7]

Hi Sorry about that. Here's another link. Let us know how things go. https://www.dell.com/community/Desk...-WHEA-logger-id-17-and-BCCode-124/m-p/3698820
PS I use the reliability monitor for help. You might give it a look and see if there is any help there. Here's link from HTG. I would be real interested if you issue is recorded there. Thanks!
https://www.howtogeek.com/166911/re...windows-troubleshooting-tool-you-arent-using/

Thanks graybear. I went to Dell's site and did the diag. It said everything was OK. I also ran the Intel Support Assistant. Nothing there either. There was a 10 day newer chipset driver at Dell. I downloaded and installed that. No fix. Like you said there are a lot of people with the same problem. By the way I like your avatar. It inspired me to do mine. There was nothing in the Reliability Monitor either.

 

[garybear]

Hi @5clint7 Thanks for the update. I'm out of ideas. Hopefully there's a patch from MS on the way.
My avatar is a C130 (Hercules) I was a aircraft electrician in the USAF. I was stationed in Okinawa. That was the air craft I maintained. They are still around.

 

[davehc]

What wireless card is in the machine? Have a look and see if you can go back to an earlier driver

 

[ram1220]

Do you have a seperate video card using a PCIe slot on the motherboard or are you using onboard video? Is the 4 port USB card a PCIe x1 card? I bought one of those 4 port USB 3 PCIe x1 cards recently and I could never get it to work. Apparently some motherboards will share PCIe x1 slots with PCIe x16 or x4 slots which are used for video cards. So if you have a video card plugged into a PCIe x16 or x4 slot and try to use a PCIe x1 slot that is matched with each other the PCIe x1 slot won't work. Try moving the USB add in card to another PCIe x1 slot on your motherboard and see if this helps. I ended up buying one of the USB expansion cards that plug into a USB slot on my motherboard instead of a PCIe x1 slot.

 

[5clint7]

Do you have a seperate video card using a PCIe slot on the motherboard or are you using onboard video? Is the 4 port USB card a PCIe x1 card? I bought one of those 4 port USB 3 PCIe x1 cards recently and I could never get it to work. Apparently some motherboards will share PCIe x1 slots with PCIe x16 or x4 slots which are used for video cards. So if you have a video card plugged into a PCIe x16 or x4 slot and try to use a PCIe x1 slot that is matched with each other the PCIe x1 slot won't work. Try moving the USB add in card to another PCIe x1 slot on your motherboard and see if this helps. I ended up buying one of the USB expansion cards that plug into a USB slot on my motherboard instead of a PCIe x1 slot.

Thanks for the reply
I have a separate PCIe video card. The vendor says the USB 3 card will work on PCIe x1, x4 and x16 slots. as stated above, I have switched slots with no fix.

 

[5clint7]

What wireless card is in the machine? Have a look and see if you can go back to an earlier driver

Thanks for the reply.
I don't have a wireless card. I have on board wireless network.

 

[ram1220]

Thanks for the reply
I have a separate PCIe video card. The vendor says the USB 3 card will work on PCIe x1, x4 and x16 slots. as stated above, I have switched slots with no fix.

The vendor for mine said the same thing. My motherboard manual said otherwise. I ended up taking it back and buying a different kind. Good luck getting yours working.

 

[5clint7]

The vendor for mine said the same thing. My motherboard manual said otherwise. I ended up taking it back and buying a different kind. Good luck getting yours working.

What brand did you get?

 

[ram1220]

Kingwin. I bought it from Amazon. It plugs into the USB header on my motherboard. Works great. No conficts either.