Emails Automatically Moved And/or Deleted

[brandeis106]

Something is happening when I am using email that I can't prevent.

Messages in my Inbox are automatically getting moved and deleted, without me doing anything.

I access my email on line at netmail.verizon.net

While I am in email, looking at my inbox. I often will get a sort of pop up message. A kind of "moving cursor" appears as a pop up or overlay. It says "moving messages."

There is no option to stop or cancel this.

Sometimes the messages are being moved to my Trash folder. Other times, I can't figure out what has happened to them. They seem to disappear.

I called tech support at my email provider, Verizon. The tech support person checked everything and could not figure it out. The problem does not have anything to do with filters.

She said something in my computer -- some kind of bug-- perhaps something I downloaded, perhaps some program or app, is interfering with my email and causing this to happen. She says the problem is not one at Verizon's end and that they can’t fix it.

Has anyone else experienced this problem?

Any Ideas where I might look for a solution?

I am using Windows 10 and Microsoft Office Home and Student 2013.

I usually access the Internet via Mozilla Firefox.

 

[Trouble]

Has anyone else experienced this problem?

Can't say that I have, nor have I heard of it exactly.
It's possible, that if you have another email client configured that is using the same account, it may be configured in such a manner as to not leave messages on Verizon's servers.

 

[brandeis106]

Can't say that I have, nor have I heard of it exactly.
It's possible, that if you have another email client configured that is using the same account, it may be configured in such a manner as to not leave messages on Verizon's servers.

View attachment 1916

Something is happening when I am using email that I can't prevent.

I am using Windows 10, and Outlook is installed on my desktop computer. However I rarely use Outlook.

I have Microsoft Office Home and Student 2013.

I have an email account with Verizon which I regularly use. I access Verizon email via the Internet.

Messages in my Inbox are automatically getting moved and deleted, without me doing anything, when I am on the Internet with the Verizon email open.

I access my email on line at netmail.verizon.net

While I am in email, looking at my inbox I often will get a sort of pop up message. A kind of "moving cursor" appears as a pop up or overlay. It says "moving messages."

There is no option to stop or cancel this.

The icon says “moving messages,” but there is no indication where they are being moved. Messages will automatically disappear. Which messages have disappeared is not apparent. But they are disappearing. I know this for certain.

I called Verizon tech support. The tech support person checked everything and could not figure it out. The problem does not have anything to do with filters. I turned off my automatic spam protection.

One Verizon tech support rep said perhaps something in my computer -- some kind of bug-- perhaps something I downloaded, some program or app, might be interfering with my email and causing this to happen. She said the problem is not one at Verizon's end and that they can’t fix it.

It does not seem to be the case of what she suggested as per the above paragraph, because the same problem of messages being deleted automatically – of an unwanted pop message appearing on the screen saying “moving messages” -- occurs on a different computer in our house, my wife’s laptop. The same thing will happen with respect to messages being moved and/or deleted when I am accessing Verizon email via the Internet using my wife’s laptop.

Another Verizon teach support rep suggested that I contact Samsung. I have a Samsung android Galaxy smartphone. My Samsung smartphone has an email app which gives me access to the regular email of mine on Verizon.

The Samsung tech support person said that my smartphone is not causing the problem.

 

[davehc]

Try switching off your synchronization Settings - Accounts - Sync your settings. I have not read of it happening but, worth a shot. It could be a function of outlook, which you say you
In the early days of experimenting with Windows 10, I had my Email account set on Windows 8.1, which I used daily. I had ditto on Windows 10. Not quite the same problem as yours, but I found switching from one to the other caused similar problems, and stopped it by switching off the sync and the Onedrive.

 

[brandeis106]

Try switching off your synchronization Settings - Accounts - Sync your settings. I have not read of it happening but, worth a shot. It could be a function of outlook, which you say you
In the early days of experimenting with Windows 10, I had my Email account set on Windows 8.1, which I used daily. I had ditto on Windows 10. Not quite the same problem as yours, but I found switching from one to the other caused similar problems, and stopped it by switching off the sync and the Onedrive.

I have just done this (switched synchronization settings to off in Outlook) and will wait to see if it works. Thank you.

 

[brandeis106]

Try switching off your synchronization Settings - Accounts - Sync your settings. I have not read of it happening but, worth a shot. It could be a function of outlook, which you say you
In the early days of experimenting with Windows 10, I had my Email account set on Windows 8.1, which I used daily. I had ditto on Windows 10. Not quite the same problem as yours, but I found switching from one to the other caused similar problems, and stopped it by switching off the sync and the Onedrive.

Hi -- I did as you recommended (switch off synchronization settings). Did this right away after your post. The problem has not gone away. The same thing is still happening: automatic, scrolling, pop up message at top of screen says "moving messages" and messages get deleted. This happens at random -- i.e., I don’t know when it's going to occur or what is causing it.

 

[Trouble]

I access my email on line at netmail.verizon.net

While I am in email, looking at my inbox I often will get a sort of pop up message. A kind of "moving cursor" appears as a pop up or overlay. It says "moving messages."

I think if this kept happening to me, the first thing I would do is secure my Verizon account by changing my password.
I would probably then perform a thorough scanning of my system from end to end....

These are the programs I use to generally delouse a computer with virus and or malware issues.
ADWcleaner from here http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
JRT (Junkware Removal Tool) from here http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
RogueKiller from here http://www.bleepingcomputer.com/download/roguekiller/
Norton Power Eraser from here https://security.symantec.com/nbrt/npe.aspx
Malwarebytes from here http://www.malwarebytes.org/mwb-download/confirm/
SuperAntiSpyware from here http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Ccleaner from here http://www.piriform.com/ccleaner/download/standard
TFC.exe (Temporary Files Cleaner) from here http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
ESET Online Scanner from here http://www.eset.com/us/online-scanner/

Eset online scanner is a bit different than the others in that you need to either use
IE or download and run their smart installer if you're using another browser. Then tick
the radio button that says "Enable detection of potentiall unwanted application"
Then click the link that says "Advanced settings", then check all the boxes except the
one that mentions "Use custom proxy settings", unless of course you're using a Proxy
Server. Then just click "Start", it will do a thorough system scan so it takes a long
time.

I don't check the links above everyday, so if you have any problem with any one of them then just Google for the program name but use the site names that I have recommended since I'm relatively certain they are free of extraneous garbage.

If the problem persisted, I would contact Verizon again and attempt to determine that.... if my email was being moved, where was it being moved to. Is it going into the trash / deleted item folder or is it being forwarded to another account, or what???

If you have a copy of Office "Outlook" available to you with your office suite, why don't you take the time to configure your Verizon account in Outlook and avoid using the web based mail for the time being.

 

[brandeis106]

I think if this kept happening to me, the first thing I would do is secure my Verizon account by changing my password.
I would probably then perform a thorough scanning of my system from end to end....

These are the programs I use to generally delouse a computer with virus and or malware issues.
ADWcleaner from here http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
JRT (Junkware Removal Tool) from here http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
RogueKiller from here http://www.bleepingcomputer.com/download/roguekiller/
Norton Power Eraser from here https://security.symantec.com/nbrt/npe.aspx
Malwarebytes from here http://www.malwarebytes.org/mwb-download/confirm/
SuperAntiSpyware from here http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Ccleaner from here http://www.piriform.com/ccleaner/download/standard
TFC.exe (Temporary Files Cleaner) from here http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
ESET Online Scanner from here http://www.eset.com/us/online-scanner/

I don't check the links above everyday, so if you have any problem with any one of them then just Google for the program name but use the site names that I have recommended since I'm relatively certain they are free of extraneous garbage.

If the problem persisted, I would contact Verizon again and attempt to determine that.... if my email was being moved, where was it being moved to. Is it going into the trash / deleted item folder or is it being forwarded to another account, or what???

If you have a copy of Office "Outlook" available to you with your office suite, why don't you take the time to configure your Verizon account in Outlook and avoid using the web based mail for the time being.

I very much appreciate the helpful response. I have purchased Outlook 2016 and am using it now for email. Perhaps this will solve the problem. We'll see. I still have Verizon as my email provider, and still have email there on the server. But I intend to do most of my work with email on my computer using Outlook. Incidentally, I did change my Verizon email password. I had actually done this recently, but I did it again. But this in itself did not fix the problem. By the way, I contacted tech support at Verizon again, and contacted Samsung, my smartphone company. The Samsung tech support reps were horrible. But my smartphone was definitely causing problems within my email, so it may be that something about the smartphone settings is causing unwanted, sporadic deletion of emails from the server. I have decided to ditch my Samsung smartphone, which has caused me all sorts of headaches since I purchased it in August, and have purchased an iPhone which I will use to access email when I am not at home.

 

[Trouble]

Thanks for the heads up. Sounds like a plan. I hope you are happy using Outlook.

 

[brandeis106]

Thanks for the heads up. Sounds like a plan. I hope you are happy using Outlook.

Thank you. Do you know if there is any program available for backing up emails received and sent with Outlook 2016?

 

[Trouble]

Any software that will backup your .pst should do the trick, which is practically any backup software.
You could actually even copy and paste it to a backup location yourself on a regular interval.