DVD Drive Issue | Win 10

[Matt007]

I have an HP 635 notebook using Win 10 and experience an usual issue with the DVD drive. I have a hp CDDVDW SN-208BB drive. After I restart Windows, the DVD drive in explorer shows as a removable drive as a result the DVD player is gone. I looked at device manager and see an additional DVD drive which is a "Hitachi HTS723225A7A364" . I can remove the drive, and then prompted to restart my machine, the issue still exists. However, if I turn on computer off for about a minute the Hitachi drive is no longer shown in device manager and my dvd player works. Any ideas? I have tried to uninstall both DVD drives, check for updates. Thank you!

 

[Wolfie]

Hi Matt,

what version of Win 10 do you have and is the system fully up to date?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

Do you have the latest BIOS installed as well as the latest drivers for your laptop?.

That said, there appears to be no Win 10 drivers for your rig at HP:

https://support.hp.com/us-en/drivers/selfservice/hp-635-notebook-pc/5086719

 

[davehc]

Browsing does indicate that the DVD drive is incompatible with Windows 10. In the HP compatibility site, I don't see even the notepad listed.

HP Products Tested with Windows 10 | HP® Customer Support

Lists computer models tested with Windows 10 October 2020 Update.

support.hp.com

I suggest the Hitachi popup is a red herring , probably from a false driver update.

 

[Matt007]

I do have the latest bios and other drivers.

Hi Matt,

what version of Win 10 do you have and is the system fully up to date?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

Do you have the latest BIOS installed as well as the latest drivers for your laptop?.

That said, there appears to be no Win 10 drivers for your rig at HP:

https://support.hp.com/us-en/drivers/selfservice/hp-635-notebook-pc/5086719

 

[Wolfie]

Are you running Windows 10 version1909?.