SOLVED Dell integrated webcam video not working after Windows 10 update

[Bluesanta]

After installing Windows 10, my integrated Dell webcam video is not working. After exhausting every option possible, bottom line is that Dell is not supporting my laptop model in Windows 10. There is no Windows 10 webcam driver available other than the one that Windows 10 installs automatically. It does not open my Dell webcam video.

Any suggestions other than installing a USB webcam?

Thanks!

 

[davehc]

Which Model?

I have ani5 Vostro and i5 Latitude, both quite old, with the camera working

 

[Bluesanta]

It is a 3 year old Inspiron 15R 5520. The Dell website indicates that it is not a model for which they are updating webcam drivers for Windows 10.

 

[davehc]

How about downloading one which they have for an older OS - Win 8 etc, and running it in compatibility mode?

 

[Bluesanta]

Not entirely sure how to do that but it's worth a try. Thanks!

 

[Trouble]

Have you had a chance to take a look at this thread here http://en.community.dell.com/support-forums/laptop/f/3519/t/19484709
It says something about uninstalling WebCam Central and provides a link to the drivers from dell's FTP site.

 

[Bluesanta]

Have you had a chance to take a look at this thread here http://en.community.dell.com/support-forums/laptop/f/3519/t/19484709
It says something about uninstalling WebCam Central and provides a link to the drivers from dell's FTP site.

 

[davehc]

Not entirely sure how to do that but it's worth a try. Thanks!

Go back into the Dell driver site put in your service tag, or let Dell find it on your machine.n the driver download page, you can choose which OS for which you need drivers. Select 8/8.1/7 and scan down the list for camera drivers.

Like this:

 

[Bluesanta]

I followed your instructions. I don't see any drivers for the webcam specifically. I so appreciate your trying to help.

 

[Trouble]

Can you check Device Manager?
Right click the Start Button and choose device manager from the context menu.
Do you see your web cam listed?
Under imaging devices or perhaps listed as an unknown device / other with an exclamation icon indicating that there is no driver installed?

 

[Bluesanta]

My webcam is listed under the device manager. There is no exclamation icon. I have uninstalled both the device and the driver several times. The webcam still has no video.

 

[Trouble]

When you say "The webcam still has no video", are you talking about from within the Dell "Webcam Central" application or are you talking about Skype or some other instant messaging application like Live Messenger or something else entirely.

 

[Bluesanta]

When you say "The webcam still has no video", are you talking about from within the Dell "Webcam Central" application or are you talking about Skype or some other instant messaging application like Live Messenger or something else entirely.

I am specifically referring to the webcam in Skype. It all worked just fine before installing Windows 10.

 

[Bluesanta]

This is the message from Dell concerning my computer:

Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected

 

[Trouble]

And are you using Skype for Windows Desktop from here http://www.skype.com/en/download-skype/skype-for-windows/downloading/
OR
The "Skype video" Windows 10 Universal App?

 

[Bluesanta]

And are you using Skype for Windows Desktop from here http://www.skype.com/en/download-skype/skype-for-windows/downloading/
OR
The "Skype video" Windows 10 Universal App?

I am using the Skype for Windows Desktop. Have not tried the Skype video on Windows 10.

 

[Trouble]

Have you stepped through these suggestions
https://support.skype.com/en/faq/FA1267/solving-your-video-and-webcam-issues-windows-desktop
Skype can't find my webcam?

 

[davehc]

This is the message from Dell concerning my computer:

Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected

That is understood. I have two dell Laptops, which get that message. I am using one now. Both work 100% with Windows 10. No backward compatibility drivers were needed.

 

[Trouble]

Dave..... have you tried your integrated WebCam with Skype and if so.... does it seem to work for you?

 

[Bluesanta]

Have you stepped through these suggestions
https://support.skype.com/en/faq/FA1267/solving-your-video-and-webcam-issues-windows-desktop
Skype can't find my webcam?

Yes. The webcam light comes on, the microphone works but the video does not. The loading circle appears but nothing happens beyond that.