Hi bobbi,
what version of Win 10 do you have?. An upgrade may help solve the problem?.
PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...
www.windows10forums.com
What make and model?. Is the mouse cursor from the touchpad or is it a USB mouse and is the plug sitting correctly?.