I am very confused. I tried to add a new local account and transfer info as suggested, but there is no info showing for the corrupt profile.
When I added a new account, the only choice was a Microsoft Account. It asks for the email address of the person and shows the email address as new account name. All other accounts have names we chose.
I was able to access the original email account by logging on from one of the other accounts. I wanted to delete the new account with the email address but everything is wiped out if I remove it; I was afraid this might wipe out the original email account.
I can access the desktop with the old profile but cannot do anything else. No internet, even the search box disappears when I try to type in it.
I hope I am making some sense here and someone has a solution.
When I added a new account, the only choice was a Microsoft Account. It asks for the email address of the person and shows the email address as new account name. All other accounts have names we chose.
I was able to access the original email account by logging on from one of the other accounts. I wanted to delete the new account with the email address but everything is wiped out if I remove it; I was afraid this might wipe out the original email account.
I can access the desktop with the old profile but cannot do anything else. No internet, even the search box disappears when I try to type in it.
I hope I am making some sense here and someone has a solution.