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- Dec 28, 2015
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Hello,
I have been recently getting a BSOD somewhat infrequent, but I would guess several times a week. I have attached the minidump and printed here the debugging as well.
I googled around the BSOD message WHEA_UNCORRECTABLE_ERROR and read it is hardware related, and the minidump seems to point to my CPU. I ran the !errrec on the address and specifically it seems to be an internal timer error. That is where my knowledge ends and I'm not sure what the problem actually is or how to fix it. I play games on my PC and it seems to be crash mid-game a lot. Is this a CPU overheating issue? Any help is appreciated.
I upgraded to Win 10 around September, but i have an Intel i7 4790k not overclocked.
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Microsoft (R) Windows Debugger Version 10.0.10586.567 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\TaySal\Desktop\122815-6687-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 10586.17.amd64fre.th2_release.151121-2308
Machine Name:
Kernel base = 0xfffff802`ba61f000 PsLoadedModuleList = 0xfffff802`ba8fdc70
Debug session time: Mon Dec 28 14:37:35.186 2015 (UTC - 6:00)
System Uptime: 6 days 19:41:58.814
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe001da300028, be000000, 800400}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001da300028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10586.17.amd64fre.th2_release.151121-2308
SYSTEM_MANUFACTURER: ASUS
SYSTEM_PRODUCT_NAME: All Series
SYSTEM_SKU: All
SYSTEM_VERSION: System Version
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: 2104
BIOS_DATE: 06/27/2014
BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.
BASEBOARD_PRODUCT: Z97-P
BASEBOARD_VERSION: Rev X.0x
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe001da300028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 8
CPU_MHZ: fa0
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1E'00000000 (cache) 1E'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: TAYSAL-PC
ANALYSIS_SESSION_TIME: 12-28-2015 15:03:52.0702
ANALYSIS_VERSION: 10.0.10586.567 x86fre
STACK_TEXT:
ffffd001`6448a6f8 fffff802`bae20f1f : 00000000`00000124 00000000`00000000 ffffe001`da300028 00000000`be000000 : nt!KeBugCheckEx
ffffd001`6448a700 fffff802`ba82fe6c : ffffe001`da300028 ffffe001`d94d39c0 ffffe001`d94d39c0 ffffe001`d94d39c0 : hal!HalBugCheckSystem+0xcf
ffffd001`6448a740 fffff802`bae2140c : 00000000`00000728 00000000`00000007 ffffd001`6448ab30 00000000`00000000 : nt!WheaReportHwError+0x258
ffffd001`6448a7a0 fffff802`bae21764 : ffffe001`00000010 ffffe001`d94d39c0 ffffd001`6448a948 ffffe001`d94d39c0 : hal!HalpMcaReportError+0x50
ffffd001`6448a8f0 fffff802`bae2164e : ffffe001`d94d3010 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffffd001`6448a940 fffff802`bae2188e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffffd001`6448a980 fffff802`bae21a10 : ffffe001`d94d3010 ffffd001`6448abb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd001`6448a9b0 fffff802`ba76b27b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd001`6448a9e0 fffff802`ba76b031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd001`6448ab20 fffff802`ba637956 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd001`645c6720 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIpiSendRequestEx+0x86
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: 6169e375ea26bb6e5b7f47fe671008734767e5d0
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 1a609ac456319e49742b6aec183ea2771096fc60
THREAD_SHA1_HASH_MOD: bba6629b38ee48af58586b1285e003efb528212b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE
TARGET_TIME: 2015-12-28T20:37:35.000Z
OSBUILD: 10586
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2015-11-22 03:24:24
BUILDDATESTAMP_STR: 151121-2308
BUILDLAB_STR: th2_release
BUILDOSVER_STR: 10.0.10586.17.amd64fre.th2_release.151121-2308
ANALYSIS_SESSION_ELAPSED_TIME: 39b
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae
FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}
Followup: MachineOwner
---------
7: kd> !errec ffffe001da300028
No export errec found
7: kd> !errrec ffffe001da300028
===============================================================================
Common Platform Error Record @ ffffe001da300028
-------------------------------------------------------------------------------
Record Id : 01d13c537824338f
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 12/28/2015 20:37:35 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffe001da3000a8
Section @ ffffe001da300180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000007
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffe001da3000f0
Section @ ffffe001da300240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000007
CPU Id : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffe001da300240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffe001da300138
Section @ ffffe001da3002c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Internal timer (Proc 7 Bank 4)
Status : 0xbe00000000800400
Address : 0x00007ffc3bd5025c
Misc. : 0x00007ffc3bd5025c
I have been recently getting a BSOD somewhat infrequent, but I would guess several times a week. I have attached the minidump and printed here the debugging as well.
I googled around the BSOD message WHEA_UNCORRECTABLE_ERROR and read it is hardware related, and the minidump seems to point to my CPU. I ran the !errrec on the address and specifically it seems to be an internal timer error. That is where my knowledge ends and I'm not sure what the problem actually is or how to fix it. I play games on my PC and it seems to be crash mid-game a lot. Is this a CPU overheating issue? Any help is appreciated.
I upgraded to Win 10 around September, but i have an Intel i7 4790k not overclocked.
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Microsoft (R) Windows Debugger Version 10.0.10586.567 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\TaySal\Desktop\122815-6687-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 10586.17.amd64fre.th2_release.151121-2308
Machine Name:
Kernel base = 0xfffff802`ba61f000 PsLoadedModuleList = 0xfffff802`ba8fdc70
Debug session time: Mon Dec 28 14:37:35.186 2015 (UTC - 6:00)
System Uptime: 6 days 19:41:58.814
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe001da300028, be000000, 800400}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001da300028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10586.17.amd64fre.th2_release.151121-2308
SYSTEM_MANUFACTURER: ASUS
SYSTEM_PRODUCT_NAME: All Series
SYSTEM_SKU: All
SYSTEM_VERSION: System Version
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: 2104
BIOS_DATE: 06/27/2014
BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.
BASEBOARD_PRODUCT: Z97-P
BASEBOARD_VERSION: Rev X.0x
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe001da300028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 8
CPU_MHZ: fa0
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1E'00000000 (cache) 1E'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: TAYSAL-PC
ANALYSIS_SESSION_TIME: 12-28-2015 15:03:52.0702
ANALYSIS_VERSION: 10.0.10586.567 x86fre
STACK_TEXT:
ffffd001`6448a6f8 fffff802`bae20f1f : 00000000`00000124 00000000`00000000 ffffe001`da300028 00000000`be000000 : nt!KeBugCheckEx
ffffd001`6448a700 fffff802`ba82fe6c : ffffe001`da300028 ffffe001`d94d39c0 ffffe001`d94d39c0 ffffe001`d94d39c0 : hal!HalBugCheckSystem+0xcf
ffffd001`6448a740 fffff802`bae2140c : 00000000`00000728 00000000`00000007 ffffd001`6448ab30 00000000`00000000 : nt!WheaReportHwError+0x258
ffffd001`6448a7a0 fffff802`bae21764 : ffffe001`00000010 ffffe001`d94d39c0 ffffd001`6448a948 ffffe001`d94d39c0 : hal!HalpMcaReportError+0x50
ffffd001`6448a8f0 fffff802`bae2164e : ffffe001`d94d3010 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffffd001`6448a940 fffff802`bae2188e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffffd001`6448a980 fffff802`bae21a10 : ffffe001`d94d3010 ffffd001`6448abb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd001`6448a9b0 fffff802`ba76b27b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd001`6448a9e0 fffff802`ba76b031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd001`6448ab20 fffff802`ba637956 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd001`645c6720 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIpiSendRequestEx+0x86
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: 6169e375ea26bb6e5b7f47fe671008734767e5d0
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 1a609ac456319e49742b6aec183ea2771096fc60
THREAD_SHA1_HASH_MOD: bba6629b38ee48af58586b1285e003efb528212b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE
TARGET_TIME: 2015-12-28T20:37:35.000Z
OSBUILD: 10586
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2015-11-22 03:24:24
BUILDDATESTAMP_STR: 151121-2308
BUILDLAB_STR: th2_release
BUILDOSVER_STR: 10.0.10586.17.amd64fre.th2_release.151121-2308
ANALYSIS_SESSION_ELAPSED_TIME: 39b
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae
FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}
Followup: MachineOwner
---------
7: kd> !errec ffffe001da300028
No export errec found
7: kd> !errrec ffffe001da300028
===============================================================================
Common Platform Error Record @ ffffe001da300028
-------------------------------------------------------------------------------
Record Id : 01d13c537824338f
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 12/28/2015 20:37:35 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffe001da3000a8
Section @ ffffe001da300180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000007
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffe001da3000f0
Section @ ffffe001da300240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000007
CPU Id : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffe001da300240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffe001da300138
Section @ ffffe001da3002c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Internal timer (Proc 7 Bank 4)
Status : 0xbe00000000800400
Address : 0x00007ffc3bd5025c
Misc. : 0x00007ffc3bd5025c
