Bose companion 3

[thomasr1950]

I have a new HP ALL IN ONE PC, df 24-df0170, windows 10 64. The Bose speakers are not being recognized by my pc, just the Realtek speakers. They were working on a older pc. I tried new speakers, they don't work either. HP & Bose are no help. HP refers me to a paid support.

 

[Wolfie]

Hi Thomas,

what shows up in Control Panel > Sound as the default device?.

 

[thomasr1950]

Hi Thomas,

what shows up in Control Panel > Sound as the default device?.

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[thomasr1950]

Only Realtek speakers and headphone show up. I tried a new set of Logitech speakers too..They didn't show up or play either. They worked on a older Dell.
Thanks,
Tom

 

[Wolfie]

Hi Tom,

do you have any yellow exclamation marks showing in Control Panel > Device Manager under your sound devices?.

 

[thomasr1950]

I tried troubleshooting, everything is OK. This is what I see. Thanks. TOM

 

[Wolfie]

This is what I see

Nothing showing Tom?.

 

[thomasr1950]

Nothing but Realtek & head phones.

 

[Wolfie]

And in Sound, video and game controllers?, anything there?.

 

[thomasr1950]

This is what I see.

And in Sound, video and game controllers?, anything there?.

 

[thomasr1950]

Nothing there either, I looked. Nothing shows up when I try external speakers. In devices, no speakers show up.

 

[Wolfie]

Hi Tom,

are there any switches on your AIO whereby you can switch between the speakers?. Do the onboard Bose speakers automatically switch off when you plug in the external speakers?.

Try the following link and see if that helps?.

HP PCs - No Sound from Speakers (Windows 10, 8) | HP® Customer Support

Learn how to resolve many sound problems on an HP notebook or desktop computer using Windows 10 or Windows 8.

www.support.hp.com

 

[thomasr1950]

Thanks, I tried those steps, didn't work. External speakers just aren't recognized. I tried a new set of speakers, no audio. The pc speakers work fine.

 

[thomasr1950]

I'm not aware of any switches. They worked fine with a older pc. I tried them on a new laptop, no audio from external speakers either. There's got to be a setting I'm overlooking. Both have Windows 10, 64 bit. Thsmks Tom

 

[Wolfie]

Are the plugs on the external speakers the right size?.

A Visual Guide to Computer Cables and Connectors - Digital Inspiration

Tech, a la carte

www.labnol.org

 

[thomasr1950]

Thanks, I only have 1 cable from the subwoofer, it goes into the audio output from the pc. There's only 1 audio output. I haven't tried any other type of cables or output like USB or hdmi.

 

[Wolfie]

The Bose speakers are not being recognized by my pc

Hi Tom,

are they built into the AIO?.

 

[thomasr1950]

The pc has built in speakers, they work.

 

[Wolfie]

Did you do step 3 as shown on the following link?.

How do I set up my Bose SoundTouch speaker on the computer? - Coolblue - anything for a smile

In this article, you'll read a step-by-step plan of how to set up your Bose SoundTouch speaker on the computer.

www.coolblue.nl

 

[thomasr1950]

Thanks for your assistance. That didn't work, speakers don't have ethernet or wifi connection.