Asus N-53S: Black screen after updating Win 10 w/no cursor

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Hello forum!

Ive been in contact with my best computer friends untill now - but we havent found any solution yet. So now, i am trying this forum.

I have an Asus N-53S series laptop, with a 16 gb ddr3 ram, geforce gfx card and more. The laptop is around 4 years old.

For a few weeks ago, I windows-updated the laptop and made a restart.
After the restart, the screen startede to flash different colours like the screen was broken - but It has just been working perfectly fine?
After that, it turned completely black.

I pressed the turn-on button down a while, and waited for the laptop to close down.

After a few minutes, I tryed to start it up again. Blackscreen from the beginning - no cursor or loading screen at all.

I tryed to hold down the turn-on button again and did the same things a couple of times. No result.

ONE of those many times, I tryed to get it back to life, I could access my laptop through my stationary computer, with the Team Viewer program. I could see, that the computer was working perfectly fine! So I thought, it may be the update from Windows, that costed me all this. So I was quick to update for the new latest update, and hoped for better results after an restart.

But now. Black screen all the time. The sounds are normal, the harddrive loads, the lights are flashing - all completly normal. But the screen is completly black, and now I cant connect to it though Teamviewer..

What can I do?? I really need this piece of hardworking machine, that has been working fine all days untill that update a few weeks ago, and I dont have money to buy a new simmilar machine or get it repaired.

Please help!
 

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Sounds like the upgrade updated the geforce gfx driver. Boot to safe mode & reinstall the laptop driver from Asus. There is a setting in this new version to block driver updates.
 
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Hello!

But my problem is, that there is no picture on the screen at all - even not when I turn on the computer, and the loading screen or so should have appeared?

Sounds like the upgrade updated the geforce gfx driver. Boot to safe mode & reinstall the laptop driver from Asus. There is a setting in this new version to block driver updates.
 
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On power up, one of the "F" keys might get to System Recovery via the BIOS.
This will restore the laptop to the "as shipped" condition.
As soon as you press the power button, keep tapping the appropriate "F"-key.
F9 is Recovery.

If it doesn't work, see this.
https://www.asus.com/support/faq/1013001
 
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Thanks!

But. There is no image on the screen at all, even not on the very first startup screen. So what to do?

On power up, one of the "F" keys might get to System Recovery via the BIOS.
This will restore the laptop to the "as shipped" condition.
As soon as you press the power button, keep tapping the appropriate "F"-key.
F9 is Recovery.

If it doesn't work, see this.
https://www.asus.com/support/faq/1013001
 

Data

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No image usually means an issue with your video card drivers,

There are a couple of things to do
  1. Backup important data form current install
  2. Try to upgrade (keeping all programs/files) using the Windows 10 ISO
  3. Clean reinstall using the Windows 10 ISO.

Backup data:

IMPORTANT: If you have any important files or data on this HDD that you would like to preserve you can easily use UBUNTU live cd to copy any files to a safe place (helpful in case of clean install where other recovery methods fail)

Download ISO: http://releases.ubuntu.com/16.04.2/ubuntu-16.04.2-desktop-amd64.iso

Create a bootable USB disk using Rufus ( download at http://rufus.akeo.ie/ )

rufus-jpg[1].jpg


Boot your system using that USB live install.
image67[1].png


Note: Link below is to an old article but still applicable, just skip the media creation steps.

See how to copy files using live CD. https://www.howtogeek.com/howto/win...backup-files-from-your-dead-windows-computer/


Try to upgrade keeping files and programs


Download the Windows 10 ISO https://www.windows10forums.com/threads/avoiding-the-media-creation-tool.12754/

Create a bootable USB disk using Rufus ( download at http://rufus.akeo.ie/ )

rufus-jpg[1].jpg


Boot using that and try to do a an upgrade while keeping your files.

Clean install

When all else fails, do a clean install, use the Windows installation USB created above to re-install Windows.
 

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