SOLVED Access denied when updating driver

[Kashegan]

My laptop integrated web cam has suddenly stoped working and displays a yellow exclamation mark in Device Manager. When I try and update the driver I get a "Windows found drivers for your device but encountered a problem attempting to install them " also displays "USB video device" and "Access is denied". The device does not have a unique manufactuirer identity and according to the manufacturer of the laptop driver is a microsoft driver. How do I resolve this issue please?

 

[Grizzly]

What kind of laptop?? brand/ model?

try uninstalling the device (including deleting the drivers) then restart the laptop. Windows should be able to find a new device (your camera) and install the appropriate driver for it through Windows Update.

 

[Kashegan]

It's a MSI CX61. I've tried uninstalling, that didn't work. I've tried disabling the device, shutting down and and restarting the laptop. How can i tell which driver it is using and how can i unistall the driver (in case it's corrupted)?

 

[Grizzly]

It's a MSI CX61. How can i tell which driver it is using and how can i unistall the driver (in case it's corrupted)?

That is a good question I do not have an answer to. I looked up both models on the MSI website for camera driver but could not find any.
What I found is this: https://www.msi.com/Laptop/support/CX61#down-driver

However I have found a tip that may work:

http://smallbusiness.chron.com/msi-laptops-installed-webcam-work-52015.html

 

[Kashegan]

I have tried all of the options, even plugged in a seperate USB Web Cam (from my desktop). Same thing happens with them both, the driver won't install! I tried a Windows repair, created a DVD with the Media on it - setup refuses to run. I conttacted Microsoft and had a service engineer take remote control of the laptop. After over one hour they couldn't resolve the issue, so started a windows repair and update. the update ran - then failed! seems to be some sort of corruption in Windows.

 

[Grizzly]

In that case I suggest to backup everything you want to keep and start over fresh. I would not use the installation media that came with your laptop as they will install all that "sponsored crap" again but with a self made installation media via the Media creation tool from MS which you can download here:
https://www.microsoft.com/en-us/software-download/windows10
that way you won't install the "crap" but you have to look for your drivers yourself creating a very clean install.

Just an idea: have you tried to run a hard drive test yet??

 

[Kashegan]

In that case I suggest to backup everything you want to keep and start over fresh. I would not use the installation media that came with your laptop as they will install all that "sponsored crap" again but with a self made installation media via the Media creation tool from MS which you can download here:
https://www.microsoft.com/en-us/software-download/windows10
that way you won't install the "crap" but you have to look for your drivers yourself creating a very clean install.

Just an idea: have you tried to run a hard drive test yet??

 

[Kashegan]

I tried all of the suggestions - with no success. Finally managed to solve the issue with the last suggestion, a clean install of Windows. A bit drastic, but it worked. Thanks for all your help anyway, it was appreciated.

 

[Grizzly]

Sometimes one has to take drastic measures if everything else fails. You will be much happier that you do not have to waste more time saving a system that "does not want" to be saved anymore.
I am glad it worked out ok for you and my attempts to help did not go to waste.....

 

[Trouble]

you do not have to waste more time saving a system that "does not want" to be saved

Anthropomorphic, but.....
IT definitely seems that way sometimes.